Gold Loan Executive

About the Role

The Gold Loan Executive is a full-time, on-site role based in Nagpur, responsible for managing gold loan operations and customer service at the branch.

Key Responsibilities

• Manage gold loan operations and customer service at the branch.
• Interact with customers, explain gold loan products.
• Assess and verify gold ornaments.
• Ensure accurate documentation and KYC compliance.
• Handle loan processing, disbursement, and repayment collections.
• Maintain safe custody of pledged gold, following company policies and security standards.
• Achieve assigned sales and portfolio targets.
• Cross-sell relevant financial products.
• Maintain strong relationships with customers.
• Coordinate with branch staff.
• Adhere to regulatory and internal audit requirements.
• Provide timely reporting to supervisors.

Requirements & Tech Stack

• Comfort with using computers and branch-level systems for data entry, record maintenance, and daily reporting.

Qualifications

• Strong customer service and interpersonal skills, with the ability to communicate clearly and build trust with diverse customers.
• Basic financial and numerical skills to handle loan calculations, interest, and repayment schedules accurately.
• Attention to detail and adherence to processes for KYC checks, documentation, and compliance with regulatory guidelines.
• Integrity and reliability in handling valuables, with an understanding of security procedures for gold storage and movement.
• Sales and relationship-building skills to achieve gold loan business targets and cross-sell suitable financial products.
• Minimum educational qualification: typically a graduate degree in any discipline.
• Ability to work from the branch during standard business hours and collaborate effectively with team members and supervisors.
• Previous experience in gold loans or retail lending is an advantage.