IT Technician

About the Role

TerraFirma is seeking its first in-house IT Field Technician. This is a hands-on, on-site role responsible for ensuring our people, devices, and buildings operate smoothly as the company grows. You will report to the IT Director.

Key Responsibilities

• Prepare, set up, and hand off laptops, desktops, iPads, and peripherals for new employees, providing initial guidance.
• Wipe, reimage, and redeploy returned equipment, and manage end-of-life device retirement.
• Enroll devices in mobile device management (MDM) platforms and verify successful reporting.
• Maintain accurate hardware inventory, including asset assignment, serial numbers, and spare parts. Receive and inspect incoming equipment orders.
• Manage the IT help Slack channel, resolving issues directly or escalating as needed.
• Troubleshoot hardware, Wi-Fi, printer, sign-in, and application issues for users across Mac, Windows, iPad, and Linux operating systems.
• Run, terminate, label, and test Cat6/Cat6A network cable.
• Mount and connect Wi-Fi access points, cameras, and other network devices. Keep network closets and racks organized.
• Serve as the on-site point of contact for outside vendors (e.g., low-voltage contractors, ISPs, door access providers).
• Execute projects as directed by the IT Director, such as device re-enrollments, office moves, and network upgrades.
• Document fixes and procedures, identify recurring problems, and propose improvements.

Requirements & Tech Stack

• Proficiency in setting up and troubleshooting Mac and Windows computers.
• Clear, friendly communication skills, effective both in person and via Slack.
• Organized and detail-oriented, with a systematic approach to labeling, tracking serial numbers, and following checklists.
• Demonstrated ownership and follow-through.
• Familiarity with IP addresses, DHCP, Wi-Fi, and switches.
• Experience with Google Workspace, Okta, or Slack administration.
• Experience with iPads/iOS and basic Linux.
• CompTIA A+ or Network+ certification, or progress towards one.

Qualifications

• Comfortable setting up and troubleshooting both Mac and Windows computers.
• Clear, friendly communication with non-technical coworkers.
• Organized and detail-oriented, with the habit of labeling, tracking serial numbers, and following checklists.
• Takes ownership and follows through without being chased.
• 1+ year of experience in help desk, desktop support, field tech, or a similar hands-on role.
• Experience running and terminating network cable, or other low-voltage work (cameras, alarms, access control).
• Exposure to MDM tools.
• Familiarity with iPads/iOS and basic Linux.
• Basic networking knowledge.

Additional Requirements

• Must be willing to work on site daily in Buda, TX.
• Able to perform physical tasks, including lifting up to 50 lbs, working on ladders, and pulling cable through ceilings and walls.
• Valid driver’s license and ability to travel occasionally as needed; a valid passport is a plus.
• Comfortable working in a fast-paced startup environment.