IT Support Intern

About the Role

This is an internship opportunity at Jollyfer.com, an online marketplace connecting customers with professional service providers. The company is building a digital platform to help independent professionals and businesses grow their online presence and acquire customers.

Key Responsibilities

Website & Technical Support

• Assist with day-to-day technical maintenance of the Jollyfer website.
• Identify, troubleshoot, and report website errors and technical issues.
• Perform basic testing of website features, forms, registration, and booking workflows.
• Monitor website functionality and report bugs to the development team.
• Assist with website content updates and basic backend operations.
• Support website performance monitoring and basic SEO-related technical checks.

IT Support & Troubleshooting

• Provide basic technical support to internal team members.
• Troubleshoot email, browser, software, and connectivity issues.
• Assist with account creation, access management, and software configuration.
• Maintain technical documentation and troubleshooting records.
• Support data backup and basic IT security practices.

Platform Operations

• Assist with partner registration and account-related technical queries.
• Test new website features and report bugs.
• Maintain records of technical issues and their resolution.
• Coordinate with developers and external technology service providers.
• Assist in improving platform usability and user experience.

Automation & Technical Improvements

• Explore opportunities to automate repetitive business processes.
• Assist with basic integrations involving APIs and third-party tools.
• Support CRM, email marketing, and other business software configurations.
• Research new technologies and tools that can improve operational efficiency.

Requirements & Tech Stack

Experience & Skills

• Good troubleshooting and problem-solving skills.
• Basic knowledge of MS Office / Google Workspace.
• Good written and verbal communication skills.
• Willingness to learn and work independently in a startup environment.

Technical Skills (Beneficial)

• Familiarity with HTML, CSS, JavaScript, or PHP is an advantage.
• Basic knowledge of databases and SQL is preferred.
• Familiarity with WordPress, hosting panels, or website management is beneficial.

Qualifications

• Pursuing or completed a degree/diploma in Computer Science, IT, Software Engineering, or a related field.
• Basic understanding of websites, web technologies, and internet infrastructure.

What We Offer

• Monthly stipend of ₹5,000 after 2 months.
• Hands-on experience working with a live online marketplace.
• Practical exposure to website management and technical operations.
• Opportunity to work directly with the founding team.
• Experience with hosting, CRM, APIs, automation, and digital platforms.
• Internship completion certificate.
• Letter of recommendation based on performance.
• Potential opportunity for a full-time position based on performance.