Product Business Analyst, Boston MA
Northern Light
Posted 13 Nov 2026, 11:59 ET
This job at a glance
- Who can apply
- New grads and up to 2 years · Bachelor's degree
- Must know
- Product managementBusiness analysisSalesREST APIsOperationsSalesforce
- Work
- On-site in Somerville
- Pay
- $70K–$85K a year
- Skill demand
- Business analysis87%Product management21%Sales6%of 47 similar entry-level jobs posted in the US this week
- Listed
- Nov 13, 2026 · still open
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About the Role
Northern Light is seeking an early-career Product Business Analyst to join their Product Management team, working on the SinglePoint and Primary Research Manager (PRM) platforms. This role offers real ownership from day one and the opportunity to grow into a product career.
The Opportunity
This is an opportunity for individuals who write clearly, learn systems quickly, and use AI tools well. The role is central to the product, ensuring Customer Success, Sales, Product, and Engineering teams are aligned. The company's platforms are used by leading pharmaceutical and enterprise research teams.
Job Details
- Job Type: Full-Time, exempt
- Location: Hybrid in the Boston, MA area (Somerville office at Assembly Row)
- Work Hours: Eastern Time
- Pay: $70,000 – $85,000, plus benefits and regular team offsites.
- Work Arrangement: Two days a week in the Somerville office, with the rest remote.
- Work Authorization: Must be authorized to work in the United States.
Key Responsibilities
- Gather requirements from customers, Customer Success, Sales, and Product, including content collection and customer content requests, and turn them into clear specifications.
- Write tickets to delivery process standards with acceptance criteria for engineers, ensuring they are ready for Product Operations review.
- Document PRM workflows, configuration options, and customer-specific settings.
- Inform customer-facing teams (Customer Success and Sales) about the status of requests, releases, and changes.
- Answer product questions from internal teams and route complex queries to the appropriate person.
- Record decisions and processes in Confluence.
- Confirm that new features and changes meet requirements, working with QA and Product Operations before release.
- Pull usage and account data from Pendo and Salesforce to answer product questions.
- Utilize AI tools for research, drafting, analysis, and verification of results.
Requirements & Tech Stack
- AI Tools: Hands-on experience with AI tools for research, drafting, and analysis, with verification of results.
- Documentation Tools: Experience with Confluence.
- Analytics Tools: Ability to pull data from Pendo and Salesforce.
- Skills:
- Clear, concise writing for requirements, tickets, and updates.
- Comfort learning technical systems quickly.
- Attention to detail and accuracy.
- Organization and follow-through to manage concurrent requests.
- Curiosity and willingness to ask questions early.
- Sound judgment and ability to escalate when needed.
Qualifications
- Bachelor’s degree or equivalent experience.
- Internships or up to two years of relevant work experience are welcome.
Helps, But Not Required
- Interest in life sciences, research, or enterprise software.
- Hands-on experience using AI tools like ChatGPT, Claude, or Gemini.
- Background working in Agile teams (e.g., kanban, sprint-based planning, iterative delivery).
- Familiarity with ticketing and project tracking tools such as Jira, Rally, or Linear.
- Exposure to analytics and BI tools such as Power BI or Tableau.
About Northern Light
Northern Light has been helping enterprises make informed decisions for over 25 years with their AI-powered market and competitive intelligence platform, SinglePoint. Clients include global leaders in technology, pharmaceuticals, telecommunications, and life sciences.