Platform Software Engineer 1

Key Responsibilities

• Platform Software Development:
• Implement basic updates to SDKs/client libraries and instrumentation aligned to established platform patterns.
• Triage routine platform issues using playbooks; safeguard backward compatibility on simple changes.
• Contribute small documentation improvements (samples, config snippets) for platform adoption.
• Software Development and Coding-Design, Testing, and Optimization:
• Implement simple software solutions, with supervision.
• Adhere to all phases of the software development lifecycle.
• Assist with creating and reviewing code for new software features and enhancements following design specifications and develop documents to clarify software design and code.
• Conduct debugging and troubleshooting to identify and fix simple software issues.
• Develop fixes for identified issues.
• Assist with implementing software testing (e.g., functional testing) and quality assurance processes.
• Conduct or follow software error logging, monitoring, and observability for effective debugging, following detailed instructions.
• May support the implementation of performance profiling and optimization of coding, within a defined scope.
• Troubleshoot and resolve basic issues related to application programming interface (API) functionality and integration.
• Assist with implementing API versioning, lifecycle, and interoperability strategies.
• Issue/Defect Collaboration-Software Products Support:
• Communicate with own team to understand customer issues and align solutions.
• May provide technical guidance and support to customers regarding customer-reported issues, with direct supervision.
• Identify customers' interests and may suggest product enhancements based on feedback.
• Assist team to ensure customer satisfaction through timely resolution of issues and effective communication.
• Acquire basic knowledge of customer issue and/or defect handling and training processes.
• Collaborate with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.
• Practices and Standards Compliance-Security and Compliance:
• Follow detailed guidance from team related to development practices and coding standards.
• Receive instruction to ensure code quality and adherence to broad acceptance criteria during development.
• Learn about industry best practices and how to apply them to software development processes.
• Acquire knowledge about secure coding practices to prevent security vulnerabilities.
• Development Operations-System Maintenance:
• Support basic periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
• Acquire knowledge for driving improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
• Core Responsibilities Planning & Execution:
• Complete assigned tasks and monitor timelines to ensure timely completion of work in accordance with project requirements, with supervision.
• Follow direction to prioritize work and adjust to shifts in resources or timelines.
• Collaboration & Partnership:
• Collaborate with team members to better understand expectations and contribute to shared objectives.
• Build basic understanding of business, stakeholder, and/or customer needs with guidance.
• Problem Solving:
• Follow standard procedures to identify and escalate issues to senior team members.
• Collect and review basic data and/or information to troubleshoot common errors.
• Continuous Learning:
• Build knowledge and learn new skills and/or tools aligned with industry trends and best practices as directed.
• Incorporate feedback and participate in training to improve skills.
• Continuous Improvement:
• Begin to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Requirements & Tech Stack

• Basic updates to SDKs or client libraries.
• Simple observability instrumentation.
• Established middleware patterns.
• Coding standards.
• Routine issue fixing.
• Safe, backward-compatible changes.
• Basic platform metrics monitoring.
• API usage monitoring within a limited scope.
• Refining examples and reference snippets for documentation.
• Software development lifecycle.
• Design specifications.
• Debugging and troubleshooting.
• Software testing (e.g., functional testing).
• Quality assurance processes.
• Software error logging.
• Performance profiling and optimization (within a defined scope).
• API functionality and integration.
• API versioning, lifecycle, and interoperability strategies.
• Customer issue understanding.
• Product enhancements based on feedback.
• Customer satisfaction initiatives.
• Customer issue and/or defect handling processes.
• Product maintenance issue investigation.
• Development practices and coding standards.
• Broad acceptance criteria.
• Industry best practices.
• Secure coding practices.
• Periodic system maintenance and testing.
• System upgrading or patching.
• Automation, testing, and debugging of systems.
• Service/product availability, health, support, and reliability.
• Task completion and timeline monitoring.
• Project requirements.
• Work prioritization.
• Resource and timeline adjustments.
• Understanding expectations and shared objectives.
• Business, stakeholder, and/or customer needs.
• Standard procedures for issue identification and escalation.
• Basic data and/or information review for troubleshooting.
• New skills and/or tools aligned with industry trends and best practices.
• Process, protocol, and workflow efficiency and effectiveness.