Dynamics 365 Engineer

About the Role

Centrica is looking for an experienced Microsoft Dynamics 365 Engineer to join the UKI SAPDecomEnabler squad. This role supports the modernisation of enterprise applications and the transition of business capabilities and integrations away from legacy SAP dependent services.

The Dynamics 365 Engineer will design, build, test, and maintain high-quality solutions using Microsoft Dynamics 365 and the Power Platform. You will work within a cross-functional engineering squad alongside Product, Architecture, QA, Operations, and other technology teams.

The role requires strong Dynamics engineering capability, experience in integrations, APIs, Power Platform, Azure services, and modern software engineering practices. Within the SAPDecomEnabler context, you will understand existing SAP dependencies and help deliver Dynamics-based capabilities and integrations required to support the target state architecture.

Key Responsibilities

Dynamics 365 Engineering

• Design, develop, test, and maintain scalable solutions using Microsoft Dynamics 365.
• Configure and customise Dynamics applications to meet business requirements.
• Develop high-quality, secure, and maintainable solutions in accordance with engineering standards.
• Develop and maintain Dynamics components including:
• Entities / tables
• Plugins
• Workflows
• Business logic
• Web resources
• Model driven applications
• Custom controls
• Integrations
• Analyse technical requirements and translate them into robust Dynamics solutions.
• Ensure solutions meet functional and non-functional requirements.

SAP Decommissioning Enablement

• Support the transition of capabilities and dependencies away from legacy SAP services within the UKI SAPDecomEnabler squad.
• Collaborate with SAP, application, architecture, and business teams to understand existing process and integration dependencies.
• Identify where Dynamics 365 capabilities form part of the target state solution.
• Develop or enhance Dynamics functionality required to support processes transitioning away from SAP.
• Support the replacement or decoupling of SAP dependent interfaces where Dynamics is part of the target architecture.
• Work with integration teams to ensure downstream and upstream dependencies are understood and addressed.
• Support migration, cutover, validation, and stabilisation activities associated with the transition.
• Ensure replacement capabilities are operationally ready before associated legacy dependencies are retired.

Dynamics 365 & Power Platform

• Develop solutions using the Microsoft Power Platform alongside Dynamics 365.
• Build and enhance solutions using:
• Power Apps
• Power Automate
• Dataverse
• Model driven applications
• Automate business processes and workflows using appropriate Power Platform capabilities.
• Develop reusable components and patterns where appropriate.
• Ensure Power Platform solutions follow agreed governance, security, and development standards.

Integration Engineering

• Design and develop integrations between Dynamics 365 and other enterprise systems.
• Build and consume REST APIs and web services.
• Support integration with legacy/SAP applications during transition.
• Work with Azure based integration technologies where appropriate.
• Develop solutions using technologies such as:
• Azure Functions
• Azure Logic Apps
• Azure Service Bus
• APIs / Web Services
• Support event-driven and asynchronous integration patterns.
• Ensure integrations are secure, resilient, observable, and supportable.
• Troubleshoot complex integration and data flow issues across platforms.

Software Development

• Develop and maintain solutions using relevant technologies including:
• C#
• .NET
• JavaScript
• TypeScript
• Dynamics plugins
• Workflow assemblies
• FetchXML
• Web resources
• APIs and web services
• Apply appropriate coding standards, design patterns, and engineering practices to ensure solutions are maintainable and scalable.

CI/CD & DevOps

• Work with modern source control and CI/CD practices.
• Maintain application code and configuration within version control repositories.
• Build and support automated deployment pipelines for Dynamics and Power Platform solutions.
• Promote controlled and repeatable deployment across environments.
• Participate in code reviews and peer reviews.
• Implement automated testing where appropriate.
• Support continuous improvement of development and deployment practices.
• Ensure releases comply with Centrica change, security, and engineering controls.

Testing & Quality Engineering

• Take ownership of the quality of delivered Dynamics solutions.
• Develop and execute appropriate unit and technical testing.
• Support integration, system, and user acceptance testing.
• Participate in peer/code reviews.
• Investigate and resolve defects proactively.
• Ensure technical solutions satisfy functional and non-functional requirements.
• Support regression testing during SAP transition and decommissioning activities.
• Validate that changes do not adversely affect existing business processes and integrations.

Security & Compliance

• Develop solutions in accordance with Centrica security and data protection requirements.
• Apply appropriate Dynamics security roles and access controls.
• Ensure customer and business data is handled responsibly.
• Follow secure software development practices.
• Consider security, privacy, and compliance requirements throughout the development lifecycle.
• Work with Security and Architecture teams where design approval or specialist input is required.

Performance, Resilience & Scalability

• Design Dynamics solutions with appropriate consideration for performance, availability, scalability, resilience, maintainability, and supportability.
• Identify and resolve performance issues.
• Ensure integrations can handle expected business volumes.
• Avoid unnecessary customisation where standard Dynamics/Power Platform capabilities can meet requirements effectively.
• Contribute to continuous platform optimisation.

Live Service Support

• Support Dynamics solutions after deployment into production.
• Participate in incident investigation and technical troubleshooting.
• Perform root cause analysis for recurring issues.
• Resolve defects and production problems.
• Contribute to ongoing platform and service improvements.
• Ensure appropriate technical documentation and support knowledge is maintained.
• Support hypercare following major migrations or SAP decommissioning releases.

Agile & Cross Functional Delivery

• Work as part of the UKI SAPDecomEnabler cross-functional squad.
• Collaborate closely with:
• Product Owners
• Software Engineers
• SAP SMEs
• Solution/Technical Architects
• QA / Quality Engineering
• Security
• Infrastructure
• Integration teams
• Operations
• Business stakeholders
• Participate in sprint planning, refinement, stand-ups, retrospectives, and technical design discussions.
• Take ownership of agreed work items through to completion.
• Raise risks, blockers, and dependencies early.
• Contribute positively to team delivery and continuous improvement.

Requirements & Tech Stack

Mandatory Technical Skills

• Microsoft Dynamics 365
• Dynamics 365 configuration and customisation
• C# / .NET
• JavaScript and/or TypeScript
• Dynamics plugins and workflows
• Power Apps
• Power Automate
• Dataverse
• REST APIs / Web APIs / Web Services
• Enterprise system integration
• Source control and CI/CD
• Automated testing and code review
• Secure software engineering practices

Candidate Profile & Experience

• Experience working as a software engineer within a modern cross-functional Agile/product squad.
• Ability to translate business requirements into scalable technical solutions.
• Understanding of non-functional requirements including performance, resilience, and scalability.
• Experience supporting live enterprise applications.
• Strong troubleshooting and problem-solving capability.
• Good communication and stakeholder management skills.
• The ideal candidate is a hands-on Dynamics engineer rather than purely a Dynamics functional consultant. They should be comfortable working across Dynamics configuration, custom development, Power Platform, and enterprise integrations, while collaborating with architects, SAP teams, and business stakeholders.

Desirable Technical Skills

• Azure Functions
• Azure Logic Apps
• Azure Service Bus
• Azure DevOps
• Event-driven architectures
• Asynchronous processing
• PCF Controls
• FetchXML
• Workflow Assemblies
• Dynamics Web Resources
• Power Platform governance
• Application monitoring and observability
• Cloud-native integration patterns

SAP Transformation Experience – Highly Desirable

• Previous involvement in SAP transformation, migration, or decommissioning programmes.
• Experience replacing business capabilities previously delivered through SAP.
• Experience decoupling enterprise applications from SAP integrations.
• Understanding of SAP to Dynamics integration patterns.
• Experience with enterprise data migration and interface transition.
• Experience identifying upstream/downstream system dependencies.
• Experience supporting technical cutover and hypercare.
• Understanding of controlled legacy system retirement.
• Deep SAP development expertise is not necessarily required; the primary requirement is Dynamics engineering capability combined with the ability to work effectively with SAP and integration teams during the transition.

Dynamics Product Experience

• Depending on the specific capability being transitioned, relevant experience may include one or more of:
• Dynamics 365 Customer Engagement (CE)
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Sales
• Dynamics 365 Finance & Operations (F&O)
• Power Platform / Dataverse
• Candidates do not necessarily need deep expertise across every Dynamics product. The appropriate Dynamics specialisation should align with the specific business capability being transitioned by the squad.

Certifications – Desirable

• Relevant Microsoft certifications would be advantageous, including:
• Microsoft Certified: Dynamics 365 Developer
• Microsoft Certified: Power Platform Developer
• Microsoft Certified: Power Platform Solution Architect
• Microsoft Dynamics 365 Functional Consultant certifications
• Relevant Azure certifications

Key Competencies

• Dynamics Engineering: Strong hands-on capability to configure, customise, develop, and support enterprise-grade Dynamics solutions.
• Integration Thinking: Understands how Dynamics interacts with APIs, Azure services, legacy platforms, and other enterprise applications.
• Problem Solving: Able to investigate complex application and integration issues and identify practical technical solutions.
• Engineering Quality: Produces secure, maintainable, and well-tested code and takes ownership of quality throughout the delivery lifecycle.
• Collaboration: Works effectively with Product, Architecture, SAP, QA, Security, Operations, and other engineering teams.
• Ownership: Takes responsibility for agreed deliverables, proactively identifies risks, and follows issues through to resolution.
• Continuous Improvement: Actively improves engineering practices, automation, maintainability, and platform capability.