Remote Customer Support Representative
Virtual Lab Tech
IndiaFresher1h agovia LinkedIn
Posted 14 Nov 2026, 00:23 IST
This job at a glance
- Who can apply
- Freshers
- Must know
- Lead generationHIPAAWindows
- Nice to have
- Customer service
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Customer service87%Lead generation13%Windows1%of 149 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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About the Role
We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.
Work Schedule
- Must be willing to work between 6:00 PM IST to 6:00 AM IST (Night shift aligned with US business hours)
Payout
- Voice Process: Rs 160 per hour
Key Responsibilities
- Handle inbound/outbound customer interactions (calls)
- Provide accurate information related to appointments, billing, insurance, or general healthcare queries
- Maintain strict compliance with HIPAA and data privacy standards
- Verify customer identity before sharing any information
- Document interactions clearly and accurately in the system
- Escalate issues as per defined processes when required
- Maintain a professional, empathetic, and customer-focused approach
Mandatory Requirements
- Fluency in spoken and written English
- Strong understanding of HIPAA compliance (mandatory)
- Willingness to work night shifts (Anywhere between 6 PM – 6 AM IST)
- Must have own Windows 11 laptop
- High-speed and stable internet connection
- Quiet and professional work-from-home setup
Preferred Qualifications
- Prior experience in US Healthcare customer support
- Understanding of US healthcare terminology (insurance, claims, copay, deductible, etc.)
- Dual monitor setup (preferred, not mandatory)
- Experience in healthcare voice or non-voice BPO processes