Front Office Associate

Key Responsibilities

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Take personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge.
• Be flexible, responding quickly and positively to changing requirements and tasks.
• Maintain high team focus by showing co-operation and support to colleagues.
• Ensure that all Front Office related policies and guidelines are followed and implemented.
• Maintain a high standard of personal appearance, grooming, and hygiene.
• Perform night shifts as well as early and late shifts on a rotating basis.
• Team members are not permitted to use personal mobile phones during shift hours.
• Meet and interact with guests to enhance guest satisfaction.
• Solicit guest feedback on their stay through documentation in SALT formats.
• Check if all amenities are in place for VIP, executives, and lady guests.
• Check VIP rooms and keep keys and personal stationery ready to facilitate express check-in.
• Maintain quality standards and maximize utility of departmental resources.
• Regularly update guest preferences and profiles on the OnQ Property Management System.
• Ensure smooth operations of the department.
• Improve efficiency standards to ensure better performance.

Note

• You may be transferred at the discretion of the Management to any sub-department or department within the Hotel or any other Hotel of the same chain.