Infra Tech Support Practitioner

About the Role

• Explore new opportunities to build knowledge and support the group while engaging in problem-solving discussions.
• Develop expertise in Service Desk Management.
• Foster a collaborative environment where learning and contribution are valued.
• Ensure production systems are available and operating according to defined service level agreements.

Key Responsibilities

• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices in alignment with organizational policies.

Requirements & Tech Stack

• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in a relevant field of studies.

Qualifications

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in data management.
• Prior experience in relevant related skills is advantageous.