Customer Contact Comms Associate, Voice
Accenture
Bengaluru, Karnataka, India1–3 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- 1–3 years of experience
- Must know
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service77%of 145 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
This role is within the Customer Support vertical and involves managing/resolving customer queries, handling escalations and complaints, and providing resolutions. Responsibilities include closing faults and complaints within SLAs.
Key Responsibilities
- Analyze and solve lower-complexity problems.
- Interact with peers within Accenture before updating supervisors.
- May have limited exposure with clients and/or Accenture management.
- Receive moderate level instruction on daily work tasks and detailed instructions on new assignments.
- Make decisions that impact own work and may impact the work of others.
- Act as an individual contributor as part of a team with a focused scope of work.
- Close faults and complaints within SLAs.
Requirements & Tech Stack
- Omnichannel - Customer Communications
- Experience with voice communication.
- Typing skills are preferred.
- Note: The role may require working in rotational shifts.
Qualifications
- Any Graduation
- Adaptable and flexible
- Ability to perform under pressure
- Ability to establish strong client relationships
- Written and verbal communication skills
- Commitment to quality