Cyber Operations SME (On-site Fort Meade, MD)

About the Role

Deloitte is seeking an experienced Cyber Operations SME, Cyber Defense and Resilience to help federal organizations assess and advance innovative, next-generation solutions for all-domain cyber operations. In this role, you will support cyber transformation initiatives that strengthen mission readiness across operations, talent, training, and technology. You will work with mission stakeholders to turn complex operational needs into scalable implementation plans and capabilities.

Key Responsibilities

• Establish implementation roadmaps for cyber transformation programs, including approaches that increase command agility and scalability.
• Develop implementation plans and support models for the Cyber Innovation Warfare Center.
• Assess innovative, next-generation cyber solutions that strengthen all-domain operations and mission readiness.
• Modernize cyber career models across the services, including recruiting, retention, training, and assignment practices.
• Define cyber-training standards and technology roadmaps; help enable an artificial intelligence (AI)-enabled cyber warfighting ecosystem to accelerate Cyber Mission Force readiness.

Requirements & Tech Stack

• Salesforce Marketing Cloud
• Salesforce objects, fields, relationships, permissions, and metadata
• Flow and Marketing Flow automation
• Data 360 segments, activations, calculated insights, and customer data use cases
• Content, audience, personalization, messaging, and campaign activation
• Agentforce topics, instructions, actions, grounding, and escalation paths
• Salesforce and external integrations using approved APIs, platform events, and patterns
• Unit, system, integration, regression, and performance testing
• UAT, demonstrations, defect resolution, deployment, and release readiness support
• Troubleshooting production issues
• Root-cause analysis
• Security and governance standards
• Agile delivery
• Source control
• Documentation and release practices

Qualifications

• Bachelor's degree
• Hands-on Salesforce development or configuration experience.
• Experience with Salesforce objects, Flow, APIs, testing, deployment, and troubleshooting.
• Working knowledge of Data 360, segmentation, identity, activation, and Agentforce.
• Familiarity with Agile delivery, source control, documentation, and release practices.

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Delivery Center & Travel

• Hybrid Work Model: Requires residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia).
• Co-location Expectation: Up to 30% of working time co-located at an assigned office for orchestrated opportunities.
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes.
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date.

Preferred Qualifications

• Relevant Salesforce certifications are preferred.

Note: The wage range for this role is $95,000 to $108,000.