Trust & Safety Cyber Security Analyst

About the Role

Accenture's Trust & Safety team helps keep the internet safe by improving the quality and safety of online content, including generative AI. This role offers hands-on experience in cybersecurity operations, with clear progression pathways.

Key Responsibilities

• Review, classify, and/or remove content according to client guidelines.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, generative AI shortcomings, and advancements in content moderation and responsible AI.
• Investigate, resolve, and relay complex content issues to the Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on topics related to responsible AI.
• Analyze model responses for appropriateness, refusal to answer, or appending disclaimers.
• Collaborate with team members to understand responsible AI issues.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance.
• Monitor and analyze security alerts generated by SIEM and endpoint security tools in real time.
• Perform initial triage and investigation of security incidents, assessing severity and scope.
• Document findings clearly and update incident tickets within the SOC ticketing system.
• Escalate confirmed or complex incidents to senior analysts following SOC playbooks and escalation protocols.
• Identify potential phishing attempts, malware activity, and suspicious network behavior.
• Follow defined SOC procedures, security playbooks, and escalation protocols.
• Collaborate with SOC team members for operational visibility and incident response readiness.
• Continuously learn and stay current on emerging cybersecurity threats and defense techniques.

Role Requirement

• This is an onsite position in San Antonio, TX.
• Operations may be 7 days per week; work 5 days on and have 2 consecutive days off between 8:00 am – 5:00 pm CT.
• Must be flexible to work any schedule.

Basic Qualifications

• Minimum of 6 months of experience in cyber security, SOC operations, IT support, or IT helpdesk OR a bachelor’s degree in Cybersecurity.

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region.
• CompTIA Security+, ISC2 CC, SC-900, or Cisco CyberOps Associate.
• Exposure to SIEM or security monitoring tools.

Professional Skills

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Analytical mindset.
• Methodical approach to troubleshooting and investigating security alerts.
• Strong written documentation and communication skills.
• Ability to perform effectively in a fast-paced SOC environment.
• Collaborative team player with strong problem-solving skills.