Patient Relations Analyst
Oak Street Health, part of CVS Health
Cleveland, OH1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Bachelor's degree
- Must know
- Customer serviceExcel
- Nice to have
- SalesCRM
- Work
- On-site in Cleveland
- Pay
- Not stated by the employer.
- Skill demand
- Customer service43%Excel29%Sales6%CRM4%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 31, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
The Patient Relations Analyst (PRA) at Oak Street Health is responsible for educating patients about Medicare programs, resources, and affordable insurance coverage options to increase patient access to care and retention. PRAs are the insurance experts at each clinic, advocating for patients by helping them navigate insurance options and bills. They also serve as a resource for the care and outreach teams regarding Medicare and eligibility.
Key Responsibilities
- Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and maximizing their plan.
- Serve as an internal resource in the clinic on insurance questions for providers and staff.
- Assist patients in navigating the healthcare system and resolving medical bills.
- Gain patient trust to properly advise them on their healthcare coverage.
- Manage the welcome visit and orientation process for new patients.
- Educate patients on applying for public benefits, such as Public Aid and Extra Help for prescription drugs.
- Support clinic management on operational activities, including scheduling and billing.
- Provide exceptional customer service.
- Foster patient engagement through event design and execution, including center tours.
- Other duties as assigned.
Requirements & Tech Stack
- Computer Skills: Ability to quickly navigate and use multiple computer programs, including Gmail, MS Word or Google Docs, Excel.
- US work authorization.
Qualifications
- Experience with helping patients or customers understand their insurance coverage.
- A passion for working with others to create unmatched patient experiences.
- A problem-solving orientation and a flexible and positive attitude.
- Sales background preferred.
- Experience with and a supportive attitude toward older adults.
- CRM experience a plus.
- Bachelor degree preferred, or equivalent experience.
- Experience helping patients navigate the healthcare system, especially related to Medicare and Managed Care.
Preferred Qualifications
- Proficiency in non-English languages such as Spanish, Polish, Russian, or other languages spoken by communities served (where necessary).