Patient Recruitment Specialist

About the Role

The Patient Recruitment Specialist plays a key role in driving high-volume outreach to prospective clinical trial participants. This position focuses on pre-screening patients against study eligibility criteria, educating them about available research studies, scheduling qualified participants, and supporting follow-up activities that improve attendance and engagement. The role is ideal for someone who enjoys patient interaction, is comfortable with medical terminology, and thrives in a fast-paced, metrics-driven environment, with strong potential to grow into a clinical research coordinator role over time.

Key Responsibilities

• Conduct high-volume outbound and inbound phone outreach to prospective clinical trial participants, making 50 or more calls during an eight-hour shift.
• Warm call patients from a registry sourced from a private practice to inform them about current clinical research studies and assess interest in participation.
• Pre-screen patients against study-specific eligibility criteria using medical and clinical information to determine initial suitability for enrollment.
• Clearly explain research studies, including purpose, procedures, and participation expectations, in a patient-friendly and professional manner.
• Schedule qualified patients for study visits and ensure accurate and complete documentation of appointments and related information.
• Perform follow-up calls and outreach to improve show rates, confirm appointments, and address patient questions or concerns prior to visits.
• Obtain and organize relevant medical records when needed to support eligibility assessment and study enrollment processes.
• Document all recruitment activities, patient interactions, and outcomes in clinical trial management systems (CTMS), recruitment platforms, and ClinPro electronic medical record (EMR).
• Utilize strong phone etiquette and customer service skills to build rapport, maintain patient trust, and provide a positive experience throughout the recruitment process.
• Spearhead social media recruitment campaigns to attract potential participants, promote ongoing studies, and expand the patient pipeline.
• Apply patient recruitment strategies tailored to specific therapeutic areas such as gastroenterology, hepatology, dermatology, immunology, rheumatology, allergy and asthma, and rare and specialty diseases.
• Collaborate with clinical research and site staff to align recruitment activities with study timelines, enrollment goals, and protocol requirements.
• Maintain meticulous attention to detail in tracking metrics, documenting interactions, and following standardized processes in a fast-paced environment.
• Continuously learn about clinical research studies and protocols to effectively communicate study information and answer basic patient questions.
• Contribute to a culture of ethical research, patient safety, and regulatory compliance in all recruitment and communication activities.

Requirements & Tech Stack

• Strong phone presence and professional phone etiquette in a high-volume call environment.
• Demonstrated patient-facing or customer service experience, ideally in healthcare, call center, sales, CNA, MA, or similar high-contact roles.
• Comfort with medical terminology and the ability to discuss basic clinical concepts with patients in a clear and understandable way.
• Experience working in a fast-paced, metrics-driven environment with call volume and recruitment targets.
• Attention to detail in documenting patient information, tracking interactions, and updating CTMS, recruitment systems, and EMR (ClinPro).
• Ability to warm call patients from registries and effectively communicate the value and purpose of clinical research participation.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse patient populations.
• Organizational and time-management skills to handle high call volumes, follow-ups, and scheduling responsibilities throughout the day.
• Interest in and willingness to learn about clinical research, study protocols, and patient recruitment strategies.
• Capability to spearhead or actively support social media recruitment campaigns for clinical trials.

Additional Skills & Qualifications

• Clinical research or patient recruitment experience is preferred.
• Experience in healthcare call centers, sales, certified nursing assistant (CNA), medical assistant (MA), or other high-volume patient-facing roles can translate well.
• Familiarity with patient recruitment strategies across multiple therapeutic areas, including gastroenterology, hepatology, dermatology, immunology, rheumatology, allergy and asthma, and rare and specialty diseases.
• Experience using electronic medical record systems, particularly ClinPro, is beneficial.
• Comfort with and interest in managing social media recruitment campaigns to support clinical trial enrollment.
• Motivation to grow into a clinical research coordinator role and build a long-term career in clinical research.
• Curiosity about research studies and enthusiasm for learning more about clinical trials and the research process.

Work Environment

This role is based in a clinic setting, working on-site alongside clinical research and healthcare staff. The environment is fast-paced and metrics-driven, with a strong focus on patient interaction, high-volume phone outreach, and efficient scheduling and follow-up. You will regularly use clinical trial management systems, recruitment platforms, and the ClinPro electronic medical record to document activities and manage patient information. The clinic setting emphasizes professional, patient-facing conduct and attire appropriate for direct interaction with patients and healthcare professionals, while supporting a culture of growth and development for those interested in advancing within clinical research.

Job Type & Location

• Contract to Hire position
• Scottsdale, AZ

Pay and Benefits

• Pay Range: $19.00 - $20.00/hr
• Benefits may include: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave). Eligibility requirements apply.

Application Deadline

• November 11, 2026

Workplace Type

• Fully onsite