Pharmacy Intern Grad

Pharmacy Intern Grad - Walgreens

About the Role

This role provides pharmacy consulting services to customers, ensuring the proper compounding, dispensation, review, and verification of prescribed medications. It supports the efficient workflow of the pharmacy and assists the pharmacy manager in optimizing financials, inventory management, and enhancing customer experience.

Key Responsibilities

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Develops strong relationships with valuable customers by anticipating needs and proactively offering services.
• Supports efforts to enhance customer experience by focusing on healthcare services like patient consultation, medication management, drug therapy reviews, and performing retail, clinical, or wellness services such as immunizations and diabetes awareness.

Operations

• Counsels patients and answers questions regarding medication usage, side effects, interactions, contraindications, and patient information privacy.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Ensures the pharmacy operates in accordance with regulations, company policies, and standards.
• Assists the pharmacy manager with establishing procedures that promote efficient workflow, including assigning roles, coordinating activities, and soliciting employee suggestions.
• Responsible for opening and closing the pharmacy and shift change duties.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws.
• Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET.
• Ensures the accurate processing of insurance claims.
• Follows up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
• Assists and supports the pharmacy manager in analyzing performance data, including pharmacy financial and customer service metrics.
• Develops and maintains good relationships with the local medical community.
• Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues.

People & Performance Management

• Assists the Pharmacy Manager with staff hiring and training.
• Reinforces staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering employee development.
• Promotes teamwork and motivates team members.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare.
• Obtains necessary certifications, education credits, and training such as People Plus Learning modules as required.
• Seeks professional development by monitoring performance, soliciting feedback, and leveraging the pharmacy manager and store manager as mentors.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Requirements & Tech Stack

• Intercom Plus
• StoreNET
• Pharmacy Systems
• Insurance Claims Processing
• People Plus Learning modules

Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy within 90 days of hire.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.