Consulting Engineer

About the Role

The role focuses on customer engagement and experience by working closely with customers to create value, drive adoption, and support renewals, while proactively collaborating with cross-functional teams such as Customer Success, Sales, Support, and product and engineering to ensure a unified customer experience throughout the lifecycle.

Key Responsibilities

• Leads execution of advanced, multi-area solutions and deliverables.
• Applies technical expertise across domains, advising on end-to-end solutions.
• Typically impacts within assigned theater, while building sphere of influence outside of assigned theater.
• Builds strong, trust-based customer relationships.
• Aligns solutions with customer goals, lifecycles, and challenges, leveraging business context to shape recommendations.
• Uses a consultative approach to nurture relationships, overcome challenges, and secure next steps with customers and partners.
• Adjusts strategies based on multiple feedback sources and performance insights to drive innovation and maximize customer outcomes (e.g., deployment, adoption, expansion).
• Leads strategy, deployment, and optimization of Cisco services and solutions, ensuring alignment with customer goals.
• Reviews and approves designs and deliverables (including input to customer's hardware and software roadmap), using AI to inform decisions and automate impact assessments.
• Establishes documentation best practices, driving technical accuracy, clarity, and stakeholder alignment.
• Integrates emerging AI and automation methods into delivery practices.
• Builds customer simulations and supports escalation for complex technical issues.
• Demonstrates expertise across technologies, developing specialized insight in a sector or domain to benefit a broad customer base, and implementing Resilience and Security by design into all deliverables.
• Leverages advanced knowledge of software programmability, automation, orchestration, virtualization, DevOps, and AI Ops to drive adoption and expansion.
• Educates a range of stakeholders on technological innovations and transfers knowledge to customers, enabling them to independently manage and optimize Cisco solutions.
• Manages knowledge repository, developing intellectual capital, best practices, deployment guides, and playbooks for reuse; leads and contributes to technical documentation.
• Uses competitive market insights to differentiate Cisco solutions and drive innovation.
• Leverages AI to optimize complex workflows and reduce operational overhead, identifies opportunities for broader team adoption and ensures AI-informed work meets high standards of accuracy.
• Strengthens customer relationships and trust through co-creation, negotiation, and framing choices in terms of risk and return.
• Takes end-to-end responsibility for the success of customer solutions and leads collaboration across internal teams (e.g., other CEs, TCE, and TAC stakeholders, sales teams on pre-sales activities) and external stakeholders.
• Applies business and financial acumen to assess solution value, considering metrics that matter to technical buyers.
• Collaborates across CX Delivery, Adoption, and SE or account teams and interfaces with customers regularly.
• Builds leadership presence through regular customer engagements and by participating in industry events such as Cisco Live and IETF forums.
• Actively mentors junior CEs, contributing to their development and strengthening team performance through knowledge sharing and support.
• Designs, deploys, optimizes, migrates, and troubleshoots Cisco products and solutions using technical expertise, AI and automation, and strategic guidance, ensuring optimal performance and customer satisfaction.
• Serves as a focal point for proactive problem resolution, delivering timely support across Cisco and third-party technologies.
• Develops technical content and guidance to support customer engagements, drive solution adoption, and enable customer self-sufficiency in partnership with Customer Success.
• Creates customer-facing documentation aligned with CX standards.
• Increases personal productivity by focusing on high-impact work.
• Develops vertical market expertise to translate customer business needs into technical solutions.
• Builds knowledge of vendor and competitor products to ensure interoperability and optimization.
• Contributes to knowledge sharing and the development of digital intellectual capital, including documentation templates and automation artifacts to improve Cisco's delivery methodology and processes.

Requirements & Tech Stack

• AI
• AI and automation
• AI Ops
• Business and financial acumen
• Cisco products and solutions
• Cisco services and solutions
• Customer Success
• CX standards
• DevOps
• Digital intellectual capital
• Exploration of AI and automation methods
• Resilience and Security by design
• Sales
• Software programmability, automation, orchestration, virtualization
• Support
• Technical content and guidance
• Technical documentation
• Technical expertise
• Third-party technologies
• Vendor and competitor products

Qualifications

• Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent relevant work experience.
• Professional level (e.g., CCNP) or equivalent.
• Certification in DevOps (i.e., Cisco DevNet) is expected.