Delivery Consultant

Key Responsibilities

• Develop and customize Salesforce user experiences using Lightning Web Components (LWC), Aura, and Visualforce, integrated with back-end services (Apex/controllers).
• Deliver responsive, cross-device interfaces and optimize front-end performance for complex, data-heavy pages.
• Partner with design, product, and engineering to implement features end-to-end.
• Troubleshoot and resolve UI defects.
• Produce and maintain technical approach/design documentation.
• Adhere to coding standards for clean, maintainable code.
• Build and enhance solutions across Salesforce clouds (Sales, Service, Marketing, Experience/Communities, Knowledge).
• Configure the security model (Profiles, Permission Sets, OWD).
• Create and distribute reports/dashboards.
• Perform data loads/migrations (Data Loader/Import Wizard).
• Develop/maintain automation (Flow; legacy Workflow/Process Builder as needed).

Requirements & Tech Stack

• Salesforce customization/configuration across Sales Cloud, Service Cloud, Field Service, Experience Cloud, and Knowledge.
• Migration from Salesforce Classic to Lightning Experience, including Visualforce-to-Lightning conversions and Salesforce Lightning Design System (SLDS) adoption.
• Front-end development with JavaScript, SLDS, and Lightning Web Components (LWC).
• Back-end development with Apex (Triggers, Visualforce, Scheduled/Batch Apex) and related customizations.
• DevOps/PDLC and delivery tooling (Git, Jenkins, Jira, ANT, Change Sets, Force.com IDE).
• Integrations (REST/SOAP, OAuth, SSO).
• Flow automation.
• Data Loader / Import Wizard.
• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

Qualifications

• Bachelor's degree.
• Must be a US Citizen with the ability to obtain a security clearance and maintain it.

Preferred Qualifications

• Salesforce certifications: Platform Developer I; Administrator or Platform App Builder; Platform Developer II; OmniStudio; Agentforce Specialist.
• Troubleshooting/defect resolution: Diagnose and resolve technical issues and bugs in Salesforce applications, including integrations and related components.
• ETL/integration tooling experience with platforms such as MuleSoft or Informatica Intelligent Cloud Services (IICS).
• Public sector experience (preferred): Experience supporting government/public sector clients (e.g., federal, state, local, or public agencies).

Work Model & Travel

• Hybrid Work Model: Residence within commutable distance to a US Delivery Center location (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia).
• Co-location Expectation: Up to 30% of working time co-located at an assigned office for orchestrated opportunities.
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes.
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date.