Order To Cash Operations Associate-Voice
Accenture
Gurugram1–3 yrs2h agovia Naukri
This job at a glance
- Who can apply
- 1–3 years of experience
- Must know
- Business analysisSAP
- Nice to have
- AccountingSales
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Accounting35%Sales25%SAP11%Business analysis4%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
Execute the Order to Cash process in Collections with a focus on efficiency, first-time quality, and overall continuous process improvement.
Key Responsibilities
- Manage and execute the Order to Cash Collection process.
- Support the maintenance and improvement of service performance metrics reports, including collections for Accounts Receivable (AR) to customers and maintaining an acceptable level of overdue invoices.
- Provide status updates on work in progress and customer portfolios.
- Assist in planning and coordinating work execution.
- Escalate issues in a timely and appropriate manner, while identifying resolutions.
- Provide quality, cost-effective service and contribute to process improvement in collections.
- Own the accounts receivable subledger and support month-end close activities.
- May provide ad-hoc analyses and summaries of information as requested.
- Provide resolutions and assistance via email and voice channels.
Requirements & Tech Stack
- Experience in Order to Cash - Collections Processing.
- Experience in B2B collection process or equivalent fields (at least 6 months related working experience preferred).
- Experience in any of the following is preferred but not required: Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability).
- Experience in any accounting ERP (Oracle, SAP, etc.).
- Ability to communicate well in English (verbal and written).
- Analytical and fact-based decision-maker.
- Ability to quickly identify issues and risks and provide recommendations.
- Experience in team interactions and facilitation.
- SSC, BPO experience is an advantage but not required.
- Able to perform analysis of data and tasks of medium to high complexity.
- Work hours at night.
- Overtime and On-Call may be required.
- Client holidays are observed instead of local holidays.
Qualifications
- Any Graduation.
- Graduate of a finance-related or business course.
- Accounting graduate is an advantage.
- Moderate to no travel depending on project involvement.