Customer Support Associate, Voice Process
Red Hibiscus Info Solutions
Noida0–5 yrs15m agovia Naukri
Posted 14 Nov 2026, 15:18 IST
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- Customer service
- Work
- On-site in Noida
- Pay
- ₹2–3.25 LPA
- Skill demand
- Customer service89%of 149 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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Customer Support Associate || Voice Process || BPO
Company: Red Hibiscus Info Solutions
About the Role
We are hiring enthusiastic candidates for the role of Customer Support. Both freshers and experienced BPO professionals are welcome to apply.
Salary & Compensation
- Freshers: 2,89,475 LPA (17,700 per month in-hand)
- Experienced (12+ months): 3,24,212 LPA (20,700 per month in-hand)
Shift Timings & Working Days
- Working Days: 5 days working with 2 rotational week-offs.
- Shift Duration: 10 hours (including 1 hour of lunch & breaks).
- Female Candidates: 07:00 AM to 05:00 PM (Day Shift).
- Male Candidates: 03:00 PM to 01:00 AM (Candidates residing nearby the office location will be preferred).
Requirements & Tech Stack
- Education: Graduates and Undergraduates can apply.
- Experience: Freshers can apply. Candidates applying under the experienced category must have a minimum of 6 months of BPO experience.
- Languages: Excellent verbal communication in English and Hindi. Must be able to read, write, and speak English to suit business needs.
- Skills: Strong interpersonal skills, basic telephone etiquette, customer focus, attentiveness, logical reasoning, numerical ability, and sound decision-making.
Key Responsibilities
- Answer customer inquiries by clarifying desired information, researching, locating, and providing accurate details.
- Understand and determine customer requirements through active engagement.
- Resolve customer problems by clarifying issues, exploring alternative solutions, and escalating unresolved queries to the appropriate team.
- Fulfill customer requests promptly while maintaining the highest quality and service standards.