Jr Customer Service Executive

About the Role

The Network Automation function develops and supports scalable automation solutions that improve provisioning, configuration, monitoring, and operational efficiency across network and lab environments. The function also supports virtualized infrastructure and integration with enterprise systems and applications.

Purpose of your Role

Develop, implement, and maintain reliable network automation solutions using AI, Python, and relevant frameworks. The role is responsible for simplifying network operations, improving consistency, supporting virtualized environments, and ensuring solutions meet security and operational standards.

You will be a proactive, hands-on engineer with strong technical acumen, analytical thinking, and a continuous-improvement mindset. You will collaborate effectively across network, infrastructure, application, and security teams, communicate clearly, and document solutions for repeatable delivery and knowledge sharing.

Key Responsibilities

• Provision, configure, and maintain enterprise LAN, WAN, and SD-WAN network infrastructure.
• Deploy and support routers, switches, SD-WAN edge devices, and related network services.
• Perform network configuration, change implementation, and troubleshooting activities.
• Monitor network performance, availability, and security across branch and data center environments.
• Configure routing, switching, VPN, QoS, and segmentation policies as required.
• Support SD-WAN onboarding, policy management, and connectivity optimization.
• Develop and maintain automation scripts using Python, Ansible, or APIs to streamline operations.
• Automate configuration backups, compliance checks, monitoring, and reporting tasks.
• Collaborate with cross-functional teams to deliver network projects and service improvements.
• Maintain accurate network documentation and adhere to operational and security standards.

Requirements & Tech Stack

• Hands-on proficiency in Python scripting and Ansible, including development of reusable modules, playbooks, and workflows.
• Strong understanding of network fundamentals, including IP addressing, routing, switching, protocols, device management, and network troubleshooting.
• Hands-on experience with Linux/Unix systems and virtualized infrastructure.
• Strong analytical, problem-solving, communication, and documentation skills.
• Exposure to artificial intelligence and its application to automation or operational use cases is preferred.
• Exposure to CI/CD pipelines and source-control-driven automation practices is preferred.
• Knowledge of cloud networking in Microsoft Azure or AWS is preferred.
• Basic understanding of full-stack application development and experience with databases such as MySQL or MongoDB are advantageous.
• Industry certifications such as CCNA, AWS, SD-WAN (Cisco/Viptela, Versa, Fortinet, or VMware), Python/Ansible automation certifications are an added advantage.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• 0- 2 years of relevant experience in network automation, configuration management, network operations, or infrastructure automation.