Tellecaller

Telecaller

About the Role

The Telecaller role at Indian Overseas is a full-time, on-site position based in Chandigarh.

Key Responsibilities

• Make outbound and receive inbound calls to inform customers about products or services.
• Answer queries and provide clear information in a courteous and professional manner.
• Maintain call logs.
• Update customer records.
• Follow call scripts where required.
• Escalate complex issues to the appropriate team members.
• Work closely with supervisors and colleagues to meet call targets and support campaigns.
• Ensure a consistent, positive customer experience.
• Adhere to company policies.
• Be punctual and work effectively in a structured office environment.

Qualifications

• Strong verbal communication skills in English and local languages.
• Clear and confident telephone manner.
• Ability to handle high call volumes, stay calm under pressure, and manage time effectively.
• Basic computer literacy, including experience with call management systems, CRM tools, or data entry software.
• Customer-focused mindset with active listening skills.
• Ability to build rapport over the phone.
• Prior experience in telecalling, customer service, or sales support is preferred but not mandatory.
• Minimum high school diploma; a bachelor’s degree in any discipline is an advantage.
• Willingness to work full time on-site in Chandigarh and follow established schedules and performance targets.