Customer Service Representative
Bhanzu
Bengaluru, Karnataka, IndiaFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceLead generationCRM
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service83%CRM16%Lead generation10%of 144 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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About Bhanzu
Bhanzu is reimagining how children learn math, combining deep pedagogy with modern technology. Our mission is to make world-class math education universally accessible, building the confidence and curiosity that comes with it.
Role Overview
As a Customer Support Executive (Voice Process), you will be the voice of Bhanzu and the first point of contact for parents and students. You will handle inbound and outbound calls, resolve concerns efficiently, and ensure a seamless, positive customer experience at every interaction.
Key Responsibilities
- Manage inbound and outbound customer calls in a timely and professional manner
- Proactively follow up on pending issues to ensure complete resolution
- Identify customer needs and provide accurate, solution-oriented responses
- Escalate complex issues appropriately while maintaining ownership
- Follow through with cross-functional teams until customer issues are fully resolved
- Maintain detailed and accurate records in CRM systems
- Meet defined KPIs including CSAT, quality scores, response time, and productivity metrics
- Contribute to continuous improvement by sharing customer insights and feedback
Requirements & Tech Stack
- Excellent verbal communication skills in English and Hindi
- Strong listening, comprehension, and articulation abilities
- High level of empathy, patience, and professionalism
- Ability to manage difficult conversations calmly and confidently
- Strong problem-solving and decision-making skills
- Basic proficiency in CRM tools and computer systems
- Ability to multitask and perform in a fast-paced, target-driven environment
Performance Expectations
- Deliver high Customer Satisfaction (CSAT) scores and consistently positive customer feedback
- Achieve and maintain strong First Contact Resolution (FCR) by resolving customer concerns effectively in the first interaction wherever possible
- Maintain quality, compliance, and call handling standards
- Meet productivity and response time targets
Qualifications
- Prior experience in voice-based customer support or call center environment
- Experience handling high call volumes
- Exposure to ed-tech or service industry is a plus