Assistant

Front Office Assistant

Key Responsibilities

• Welcome guests professionally and ensure a warm and courteous check-in and check-out experience.
• Handle guest inquiries, reservations, and requests efficiently via phone, email, or in person.
• Maintain guest records, registration details, and billing information accurately in the hotel system.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest service.
• Assist guests with room allocation, information about hotel facilities, and local assistance.
• Handle guest complaints or issues politely and escalate when necessary to ensure guest satisfaction.
• Maintain the front desk area in a professional and organized manner.
• Follow hotel standard operating procedures (SOPs) and maintain service standards expected in a 5-star property.
• Prepare daily reports, guest logs, and front office documentation when required.

Requirements & Tech Stack

• MS Word, Excel, and email communication.
• Ability to work in rotational shifts, including weekends and holidays.

Qualifications

• Graduate (Hospitality / Hotel Management preferred).
• Age: Below 25 years.
• Good spoken English and basic computer knowledge.
• Freshers or candidates with 01 year experience in hotels can apply.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Professional grooming and presentation suitable for a 5-star hotel environment.
• Strong customer service orientation with a friendly attitude.
• Ability to handle guests politely and manage multiple tasks at the front desk.