Event Services Manager

About the Role

Event Services Manager - Hilton Austin

Key Responsibilities

• Serve as the on-site contact for group and catering clients, ensuring seamless event execution and outstanding guest expectations.
• Coordinate hotel departments and provide direction to team members to ensure all event requirements are delivered successfully.
• Maintain consistent communication with clients throughout the planning and execution process to ensure satisfaction and exceed expectations.
• Identify upsell opportunities, promote hotel services, and contribute to achieving revenue goals.
• Communicate client needs, provide guidance and coaching, and foster collaboration to deliver consistent, high-quality service.
• Address guest concerns, resolve operational challenges, and make sound decisions in a fast-paced environment while adapting to changing business needs.

Requirements & Tech Stack

• This is described as a fantastic entry-level opportunity.
• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Qualifications

• No specific technical qualifications were listed.