Bakery Cake Designer

About the Role

Hy-Vee's bakery department helps customers celebrate life's biggest moments. The Bakery Cake Designer is at the heart of making those moments special by using creativity and decorating skills to bring customer visions to life. This role also serves as a lead for part-time employees and collaborates with the bakery team to ensure smooth production.

Key Responsibilities

• Deliver outstanding customer service by greeting customers, taking orders, and assisting with needs.
• Check daily cake orders for details including size, deco pack, icing needs, and dates.
• Set up a timeline and production schedule.
• Decorate bakery items in a timely manner, staying current on new designs and trends.
• Develop daily bakery orders for bakers, including necessary cakes and sizes.
• Track daily retail production and identify tasks for co-workers.
• Check product dates, pull cases for work, and list items to fill or replace.
• Order supplies for the decorating area and check off the order upon receipt.
• Deliver product and set up wedding cakes on site.
• Communicate with the Bakery Manager daily regarding displays, weekly ads, and special needs.
• Operate as a lead with part-time and other employees by instructing and reviewing their work.
• Participate in employee cross-training.
• Practice proper sanitation procedures and keep the work area clean, neat, and safe.
• Answer the phone promptly and provide friendly, helpful service, including taking product orders.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Requirements & Tech Stack

• A commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
• Strong decorating skills and ability to stay current on cake design trends and techniques.
• Ability to solve practical problems and follow instructions carefully in a fast-paced environment.
• Math skills including fractions, decimals, and percentages.
• Ability to lead and guide part-time employees, providing instruction and reviewing their work.
• Clear communication skills with customers, co-workers, and the Bakery Manager.
• Ability to safely use sharp knives and blades for food preparation.
• Ability to operate a delivery vehicle in accordance with applicable DOT standards.
• Perform repetitive standing, walking, reaching, and bending.
• Work in the bakery department with exposure to flour dust, noise, temperature extremes, cleaning chemicals and solvents, and residual fumes.

Qualifications

• High school diploma or equivalent experience.
• Six months or less of similar or related work experience.

Reporting Relationships

• Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Bakery Department Manager.