Junior Change Enablement Analyst

About the Role

The Junior Change Enablement Analyst supports technology adoption, learning, communications, community engagement, and responsible-use initiatives. This role helps employees understand approved technology capabilities and apply them to practical business scenarios through structured learning, demonstrations, content, and measurement.

Key Responsibilities

• Assist with execution of technology enablement, literacy, adoption, and community programs.
• Coordinate workshops, demonstrations, office hours, training sessions, webinars, and community events.
• Create and maintain user guides, quick references, FAQs, presentations, videos, exercises, and knowledge articles.
• Test approved technology tools, features, workflows, and use cases and record structured findings.
• Gather user feedback and document recommendations for learning or product improvements.
• Maintain learning libraries, Teams communities, SharePoint sites, and communication channels.
• Support hands-on exercises and role-based learning programs.
• Track participation, completion, adoption, satisfaction, feedback, and approved program measures.
• Prepare progress reports and presentations for Change Enablement and Technology leadership.
• Support awareness programs on responsible technology use, data protection, information security, ethics, risk, and governance.
• Assist employees with basic questions about approved technology tools and learning resources.
• Promote reusable resources, practical use cases, lessons learned, and responsible practices.
• Support business teams in designing, developing, and adopting technology-enabled solutions using approved low-code and other enterprise tools.

Essential Job Functions

• Training and Content Development
• Create structured learning content for technical and non-technical audiences.
• Convert concepts into examples, exercises, and practical job aids.
• Maintain content currency through approved governance and review processes.
• Workshop and Community Support
• Coordinate agendas, invitations, resources, facilitators, attendance, demonstrations, and feedback.
• Capture questions, actions, lessons, and improvement opportunities.
• Adoption Measurement
• Maintain training and adoption trackers.
• Summarize feedback and approved usage information.
• Prepare clear progress updates, visual reports, and recommendations.
• Responsible Technology Use Awareness
• Reinforce approved safe-use practices.
• Route privacy, security, legal, and governance questions to appropriate subject matter experts.
• Avoid presenting unapproved tools or practices as organizational standards.

Requirements & Tech Stack

• Bachelor’s degree in Technology, Business, Communications, Education, Learning and Development, Human Resources, Information Systems, or a related field.
• 0 to 2 years of relevant experience, including internships, volunteer programs, academic projects, facilitation, communications, training, or technology-adoption activities.
• Strong written and verbal communication, presentation, coordination, documentation, and organizational skills.
• Ability to explain basic technical concepts to non-technical audiences.
• Familiarity with Microsoft 365 applications.
• Interest in digital adoption, learning, emerging technologies, and organizational change.
• Exposure to enterprise technology platforms, collaboration tools, low-code solutions, or digital productivity applications.
• Familiarity with instructional design, adult-learning principles, change management, or user adoption.
• Experience creating presentations, tutorials, knowledge articles, or internal communications.
• Exposure to SharePoint, Teams, Forms, Stream, Power BI, or learning-management systems.
• Awareness of surveys, feedback analysis, adoption metrics, technology ethics, privacy, security, copyright, and governance.

Mandatory Pre-Joining Technology Training

Selected candidates must complete the assigned role-specific learning plan, hands-on exercises, knowledge checks, and readiness assessment before joining or deployment.

• Enterprise technology fundamentals and approved business use cases
• Approved productivity, collaboration, and enterprise technology tools
• Effective use and evaluation of technology-enabled workflows
• Responsible technology use, security, privacy, ethics, and governance
• Microsoft 365, Teams, SharePoint, Forms, Stream, and PowerPoint
• Low-code platform and workflow automation fundamentals
• Training-needs analysis and audience segmentation
• Adult learning, instructional design, and content-development fundamentals
• Workshop planning, facilitation, demonstration, and storytelling
• Change management and technology-adoption fundamentals
• Survey design, feedback collection, Excel, and Power BI for adoption reporting
• Knowledge management, content governance, Agile, and Azure DevOps fundamentals

Pre-Joining Capstone

Create a technology enablement plan with a workshop deck, facilitator guide, participant exercise, responsible-use guidance, communication plan, and adoption-measurement approach.