Access Management Technology Analyst

About the Role

The SailPoint Provisioning Operations Analyst (Level 1) is responsible for supporting day-to-day Identity and Access Management (IAM) operations using SailPoint and ServiceNow. The role involves processing access requests, managing provisioning and de-provisioning activities, supporting onboarding processes, handling SailPoint work items, and ensuring timely access delivery for Wealth Management applications. The analyst acts as the first line of support for access-related requests while maintaining adherence to security, compliance, and operational SLAs.

Key Responsibilities

Access Provisioning & Deprovisioning

• Process user access requests through ServiceNow tickets in accordance with defined procedures and SLAs.
• Perform access provisioning, modification, and revocation activities using SailPoint.
• Validate approvals and ensure appropriate authorization before granting access.
• Support Joiner, Mover, and Leaver (JML) processes.
• Monitor and complete provisioning requests across Wealth Management applications.

SailPoint Operations

• Manage and action SailPoint work items within established timelines.
• Investigate and resolve failed provisioning requests and access-related issues.
• Monitor provisioning queues and ensure timely completion of assigned tasks.
• Escalate complex issues to Level 2 support teams as required.
• Support access certification and remediation activities when assigned.

Onboarding Support

• Facilitate onboarding activities for new employees, contractors, and vendors.
• Ensure required application access is provisioned based on approved role assignments.
• Coordinate with application owners and business stakeholders for access fulfillment.
• Verify access setup and communicate completion to requestors.

ServiceNow Ticket Management

• Review, update, and process ServiceNow incidents, requests, and tasks.
• Maintain accurate ticket documentation and audit trails.
• Meet operational SLAs and quality standards.
• Provide status updates and resolutions to end users.

Wealth Management Application Support

• Provision and manage user access for Wealth Management platforms and applications.
• Ensure access assignments align with business roles and compliance requirements.
• Support periodic review and cleanup of user access.
• Collaborate with application support teams to resolve provisioning issues.

Compliance & Controls

• Follow IAM policies, procedures, and security standards.
• Maintain documentation for audit and compliance purposes.
• Ensure segregation of duties and access governance requirements are met.
• Support audit requests by providing access-related evidence and records.

Requirements & Tech Stack

• SailPoint
• ServiceNow
• Wealth Management Applications
• Active Directory
• LDAP (preferred)
• Microsoft Office Suite

Qualifications

• 0-3 years of experience in Identity and Access Management, Access Administration, or IT Operations.
• Basic understanding of SailPoint IdentityIQ/Identity Security Cloud concepts.
• Experience working with ServiceNow ticketing platform.
• Understanding of user lifecycle management (Joiner, Mover, Leaver processes).
• Familiarity with access provisioning and deprovisioning processes.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (preferred).

Preferred Skills

• Knowledge of IAM concepts and access governance.
• Basic troubleshooting and analytical skills.
• Familiarity with financial services or Wealth Management environments.
• Experience working in a regulated or compliance-driven environment.

Key Competencies

• Strong attention to detail.
• Ability to manage multiple requests simultaneously.
• Good written and verbal communication skills.
• Customer-focused mindset.
• Ability to work within defined processes and procedures.
• Effective time management and prioritization skills.