Pest Control Technician, Floater Technician

About the Role

The Floater Technician provides exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. This role combines hands-on service delivery with exceptional customer care, ensuring high-quality results, accurate documentation, and safe, efficient operations.

Key Responsibilities

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Perform touch-up treatments, follow-up inspections, and additional customer support to ensure service effectiveness and customer satisfaction.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining accurate service records, and communicating with the office as needed.
• Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations.
• Promote customer satisfaction by consistently delivering high-quality service and adhering to company standards and procedures.

Requirements & Tech Stack

• Valid driver’s license.
• 3+ consecutive years of driving history.
• Must be 21 years of age or older.
• 1+ years of customer service experience.
• Ability to earn and maintain state-required training and pest control licensing (provided).

Physical Demands and Working Requirements

• Capable of regularly lifting up to 50 pounds, with occasional heavier lifting.
• Requires clear vision for both close and distant tasks, with adjustable focus.
• Must be able to stand for long periods, perform physical tasks, and manage repetitive motions.
• Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.
• Moderate noise level in the work environment.

Qualifications

• Proven customer service skills.
• Ability to work independently and manage a schedule.
• Commitment to safety and adherence to procedures.