Work Based Learning Program Data Center Operations Technician

About the Role

Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This is a trainee position requiring the successful candidate to report to a site location. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and the equipment that ensure customers have continual access to the innovation they rely on. You’ll join a diverse team and collaborate with people across AWS to help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Key Responsibilities

• Performing server rack installations, hardware break-fix on various components.
• Troubleshooting network issues.
• Responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Successfully completing the 12-month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones.
• Taking ownership of technical issues, engaging other teams when needed to drive resolution.
• Solving problems at their root and understanding the broader context.
• Maintaining service level agreements through the implementation of proactive issue detection and reporting.
• Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license.

Requirements & Tech Stack

• High school or equivalent diploma.
• Are 18 years of age or older.
• Willingness to participate in shift rotations to support 24/7 data center operations.
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed.
• Ability to work in cramped and/or elevated and/or noisy environments.
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Tolerance for working in non-climate-controlled environments with temperature fluctuations.
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
• Willingness to participate in shift rotations to support 24/7 data center operations.

Qualifications

• Knowledge of computer hardware components and operating systems.
• Experience with Microsoft Office products and applications.
• Experience managing work and priorities through a ticketing system and coordination with Manager.

Note: Amazon is not able to provide immigration sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

Note: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Persons.