Customer Contact Comms Associate-Voice
Accenture Solutions Pvt Ltd
Bengaluru1–6 yrs4h agovia Naukri
This job at a glance
- Who can apply
- 1–6 years of experience
- Must know
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service82%of 146 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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Designation: Customer Contact Comms Associate
Company: Accenture Solutions Pvt Ltd
About the Role
- Aligned with the Customer Support vertical.
- Expected to manage/resolve customer queries.
- Handle escalations and complaints from dissatisfied customers.
- Provide resolutions.
- Responsible for closing faults and complaints within SLAs.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Expected interactions are within your own team and direct supervisor.
- Will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Decisions made will impact your own work.
- Act as an individual contributor as part of a team, with a predetermined, focused scope of work.
- This role may require you to work in rotational shifts.
Requirements & Tech Stack
- Omnichannel - Customer Communications.
- Good in email and chat processes.
- Good in typing.
Qualifications
- Any Graduation.
Skills
- Agility for quick learning.
- Ability to work well in a team.
- Written and verbal communication.
- Collaboration and interpersonal skills.
- Adaptable and flexible.