Health Advocate

About the Role

We are looking for dedicated and friendly colleagues to join the Healthy Outcomes Team. As a Health Advocate on this team, you will interact with Medicare members telephonically to inspire healthy behaviors and help them learn about and complete important health screenings and activities. The goal of each call is to provide members with a clear understanding of their benefits for specific screenings and medications. You will engage with providers and members to assist with important health services, medications, and resources to improve Star health outcomes.

Key Responsibilities

• Perform inbound and outbound calls throughout the working day to members and providers to facilitate services like healthcare visits, screenings, vaccinations, or medication refills.
• Work through barriers that impede members' good health.
• Deliver exceptional member experiences through professional and empathetic conversations.
• Provide important education to members to help them make informed health decisions that improve their health.
• Accurately document conversations in the member’s health record.

Requirements & Tech Stack

• Advanced Experience with Windows-based applications.
• Minimum of 6 months Call Center experience.
• High computer literacy, including the ability to troubleshoot issues.
• Strong active listening and interpersonal skills.
• Hard-wired connectivity required (DSL, satellite, and wireless broadband are NOT permitted).

Qualifications

• High-energy engagement to provide exceptional service.
• Empathetic, curious, with an enthusiasm for learning.
• Knowledge retention and recall for answering questions and resolving issues.
• Desire to understand and meet member needs, and escalate issues for resolution.
• Speed and efficiency to meet business metrics and goals.
• Ability to handle pressure and remain calm and positive in all situations.
• Ability to work independently, apply critical thinking skills, multitask with ease, and demonstrate professionalism in all interactions.
• Ability to absorb and apply new and changing information.
• Ability to multitask, prioritize, and effectively adapt to a fast-paced, changing environment.
• High School Diploma or G.E.D.

Preferred Qualifications

• Bilingual or multilingual candidates preferred.
• Experience with Pharmacy terms.
• Experience with behavior change.
• Experience with call center or outreach involving members/consumers.
• 3+ years’ experience in a healthcare setting.
• Medical certification (e.g., certified nursing assistant, medical assistant).
• Experience working in a fast-paced environment.
• Reliable high-speed internet connection (100-200 Mbps and above) and a suitable remote workspace.
• Professional communication skills.

Work Schedule

• Anticipated Weekly Hours: 40
• Time Type: Full time

Compensation

• The Typical Pay Range For This Role Is $17.00 - $28.46 per hour.
• This pay range represents the base hourly rate or base annual full-time salary. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.