ADMINISTRATOR L1
Wipro
Mumbai Metropolitan Region56m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Content writing
- Work
- On-site in Mumbai Metropolitan Region
- Pay
- Not stated by the employer.
- Listed
- 7 Nov 2026 · still open
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About the Role
The purpose of this role is to assist team members in the resolution of standard incident tickets by documenting incidents, tracking their status, and monitoring alerts.
Key Responsibilities
- Triaging and resolution of tickets: Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets), including documentation and ensuring timely and accurate resolution as per defined procedures.
- SLA Monitoring: Monitor alerts and SLA timelines for the entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents, and submit reports for review of SLA adherence status.
Requirements & Tech Stack
- WebLogic Admin