IT Engineer
Aptitude Software
Boston, MAFresher1d agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- TroubleshootingWindowsNetworking
- Nice to have
- AzureActive DirectoryIncident responseHelp desk
- Work
- On-site in Boston
- Pay
- Not stated by the employer.
- Listed
- Nov 5, 2026 · still open
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About the Role
We are looking for a motivated part-time Junior/Mid IT Engineer to join our Internal IT team. This role combines hands-on technical support with responsibility for endpoint security systems. The successful candidate will help ensure that company devices are secure, up to date, and that employees receive effective on-site IT support.
Key Responsibilities
- IT Office Equipment Support
- Provide on-site IT support for users in the office, including troubleshooting hardware and software issues.
- Assist with workstation setup, device replacements, and office IT equipment.
- User Support & Troubleshooting
- Serve as a first-line point of contact for IT-related issues and requests.
- Diagnose and resolve common user problems related to operating systems, applications, hardware, and connectivity.
- Document issues, solutions, and procedures in internal knowledge bases.
- Collaborate with other IT team members and external vendors when required.
- Endpoint Security & Device Management
- Monitor and manage operating system and software updates for endpoint devices (Windows/macOS).
- Review, analyze, and respond to security alerts and notifications generated by endpoint protection systems.
- Escalate potential security incidents according to internal procedures and support remediation activities.
Requirements & Tech Stack
- Knowledge of Windows and macOS operating systems.
- Understanding of endpoint security concepts (antivirus, EDR, patching, device compliance).
- Basic networking knowledge (LAN, Wi-Fi, VPN concepts).
- Strong problem-solving skills and a proactive, service-oriented mindset.
- Good communication skills and ability to work directly with end users.
- Ability to work on-site in the office and provide hands-on support.
Qualifications
- Nice to Have: Experience with endpoint management tools (Intune, Jamf).
- Nice to Have: Experience with Active Directory, Microsoft 365 admin center, Azure AD, endpoint encryption.
- Nice to Have: Basic understanding of security incident response processes.
- Nice to Have: IT-related education, certifications, or internships.
- Nice to Have: Experience working in an internal IT or helpdesk environment.