Client Relationship Manager

Maneesh Media

About the Role

Maneesh Media is seeking a proactive, well-organized, and excellent communicator for the role of Client Relationship Manager. The role involves building and maintaining strong relationships with NRI clients residing abroad.

Key Responsibilities

• Client Relationship Management: Build and maintain long-term relationships with NRI clients based in the USA, UK, Canada, Australia, and other international markets.
• International Communication: Communicate professionally with overseas clients through phone calls, emails, WhatsApp, and video meetings.
• Client Coordination: Understand client requirements, address queries, share updates, and ensure smooth coordination throughout the book publishing process.
• Executive Assistance: Manage appointments, schedules, meetings, reminders, and follow-up activities for management as required.
• Project Tracking: Coordinate with editorial, writing, design, and production teams to monitor project timelines and keep clients informed about progress.
• Follow-ups and Documentation: Maintain client records, communication histories, meeting notes, pending tasks, and follow-up schedules.
• Query and Issue Resolution: Handle client concerns professionally and coordinate with the relevant teams to ensure timely resolution.
• Professional Correspondence: Draft clear, polished, and personalized emails, proposals, meeting summaries, and client updates.
• Client Experience: Ensure a smooth, transparent, and personalized experience for every client, building trust and long-term engagement.

Requirements & Tech Stack

• Excellent verbal and written English communication skills.
• Confidence in communicating with international clients across different time zones.
• Strong interpersonal skills with the ability to build trust and maintain professional relationships.
• Excellent email drafting, follow-up, coordination, and organizational skills.
• Proficiency in MS Office, Google Workspace, spreadsheets, and email communication.
• Ability to manage multiple clients, priorities, and deadlines simultaneously.
• A professional, courteous, detail-oriented, and solution-focused approach.

Qualifications

• Up to 5 years of experience in client communication, client relationship management, executive assistance, customer success, or a similar role.
• Experience working with HNI clients, international customers, or overseas business accounts will be an advantage.
• Candidates from publishing, media, premium services, hospitality, or client relationship management backgrounds are preferred.
• A polished personality with strong communication etiquette and a client-first mindset.
• Ability to work independently, take ownership of responsibilities, and maintain confidentiality.

What We Offer

• An opportunity to work with a reputed publication house.
• Exposure to international clients and premium book publishing projects.
• A professional and collaborative working environment.
• Opportunities to grow in client relationship management and executive coordination.