Trust & Safety New Associate

Designation: Trust & Safety New Associate

About the Role

Accenture is a global professional services company. The Trust and Safety (Content Moderation and Responsible AI) offering helps keep the internet safe and assists platform companies in accelerating, scaling, and improving their businesses. The Trust and Safety team serves as a crucial line of defense by improving the quality and safety of online content while offering hands-on job experience. This role involves systematically testing, evaluating, and challenging AI Systems and Platforms to improve the integrity, quality, and safety of content, including generative AI.

Key Responsibilities

• Analyzing and reviewing user profiles, audio, videos, and text-based content.
• Investigating, escalating, and resolving issues reported by users or flagged by the system.
• Reviewing, classifying, and/or removing content, or proactively engaging with it according to client guidelines, using specific tools and channels.
• Understanding and remaining updated on changing client policies and guidelines.
• Staying up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigating, resolving, and relaying complex content issues to the broader Trust and Safety team.
• Developing and executing prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyzing model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers, according to client definitions and guidance.
• Collaborating with other team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contributing to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation - Content Moderation
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong attention to detail.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication skills.

Qualifications

• Any Graduation.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Note: Due to the nature of the role, exposure to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns may occur.