Customer Service & Email Process, Entry Level

About the Internship

When a candidate or client writes to Medinex Workforce with a problem, they want to know that someone has read the message, understood it and will see it through. A missed update or a vague reply can cost us a good candidate or a repeat client. This internship puts you on the desk that handles those messages. You will learn how professional support teams find the real issue behind a complaint, reply clearly, track every ticket and close cases properly. This role is email and ticket based, with no voice calls.

What You Will Do

• Read candidate and client emails and tickets carefully and identify the real issue
• Write clear, polite and accurate replies that solve the query on the first response wherever possible
• Log, update and close tickets in a helpdesk or CRM tool
• Follow service timelines and quality guidelines set by the team
• Follow up until each issue is fully resolved
• Escalate complicated or sensitive cases to senior team members with complete notes
• Share common complaints and feedback with the internal team
• Share progress in daily check-ins and a weekly review

What We Are Looking For

• Clear written English with a professional and friendly tone
• Good reading comprehension and the habit of understanding a problem before replying
• Basic typing speed and comfort with email, Google Sheets and online tools
• Patience, empathy and a calm approach to difficult conversations
• Ability to manage time and meet daily resolution targets
• A laptop and stable internet connection for full-time remote work

Nice to Have

• Experience with Zendesk, Freshdesk, Zoho Desk or similar tools
• Any earlier internship, volunteering or support experience
• A good typing speed

Who Can Apply

• Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc and BCA
• Freshers are welcome, and prior experience is not required
• You must be available full-time for the internship period

What You Will Gain

• Structured training in customer support and ticket handling
• Regular quality feedback from experienced team members
• Communication and problem-solving skills useful in any career
• Internship completion certificate
• The freedom to work from your own city anywhere in India

Working Schedule

• Full-time, Monday to Saturday or as assigned by your reporting manager, with daily check-ins and a weekly review.