Operations Analyst Intern

About the Role

This is a build role focused on setting up processes and reporting from the ground up for returns, analytics, and warehouse operations across Blissclub's D2C, B2B, and retail channels. It is a project-driven internship lasting 3 months, with performance measured by shipped deliverables.

Key Responsibilities

1. Returns & QC - D2C, B2B and Retail

• Own the returns flow end-to-end across all channels, including customer returns, exchanges, RTO, and RTV.
• Build SOPs for B2B and retail returns, covering inwarding triggers, TAT, ownership, and QC bucketing (pass, fail, damage, discard).
• Define segregation rules for retail and B2B inventory and handle exceptions with a documented approach.
• Track QC outcomes on returned inventory, monitor recovery rates, and identify value leakage.
• Build daily reporting on returned inventory by channel and condition.

2. Warehouse Operations

• Collaborate with warehouse teams across 3 fulfillment centers on daily execution.
• Track TAT adherence for returns inwarding, QC, and putaway.
• Support inbound execution by ensuring warehouses are prepped for incoming shipments with visibility on timelines and SKUs, and drive SLA adherence on inwarding and GRN closure.
• Reconcile shipped vs. received quantities at SKU level, identify gaps, investigate root causes, and drive corrective actions.
• Coordinate with warehouse teams and 3PL partners to resolve stuck inventory.

3. Ops Analytics & Dashboards

• Build the reporting layer for operations.
• Pull data across systems, create views, and deliver insights.
• Extend coverage to first mile, mid mile, last mile, and POs.

Requirements & Tech Stack

• SQL: Comfortable writing queries and working with large datasets.
• Excel / Google Sheets: Strong proficiency.
• AI Tools: Comfortable using tools like Claude for analysis and automation.

Qualifications

• Recent graduate or 0–1 years of experience in operations, supply chain, e-commerce, or analytics.
• A real understanding of how an e-commerce order moves from order placement through to return/refund/RTO.
• Quick learner and problem solver.
• Ownership mindset.
• Curiosity about D2C and Blissclub.