Bilingual Intake Specialist

About the Role

The Bilingual Intake Specialist at Jacoby & Meyers is a fully remote, full-time position focused on connecting with potential clients, building trust, and qualifying cases. The role involves using customer service and sales skills to convert prospective clients into signed clients, ensuring an outstanding first impression.

Key Responsibilities

• Connect with interested leads who have reached out to Jacoby & Meyers.
• Build trust through empathy, active listening, and excellent communication.
• Qualify potential cases by gathering details and assessing firm criteria.
• Convert qualified prospective clients into retained clients using sales skills.
• Follow up with prospective clients maintaining consistent, professional, and respectful communication.
• Document caller information, case details, and interactions in case management systems.
• Make referrals to partner law firms for non-personal injury matters.
• Participate in ongoing training and coaching.

Requirements & Tech Stack

• Fluency in both English and Spanish.
• Excellent verbal communication skills and confidence speaking on the phone.
• A warm, empathetic, and persuasive communication style.
• Strong active listening and relationship-building skills.
• Ability to handle challenging conversations professionally and calmly.
• Excellent organization and time-management skills.
• A coachable attitude and willingness to learn, adapt, and receive feedback.
• Sales experience.
• Personal injury experience is preferred.
• Salesforce or similar CRM experience is a plus.

Compensation & Schedule

• Hourly Pay: $20-$25 per hour.
• Bonus Potential: $1,000+ per month based on client sign-ups.
• Schedule: Full-time, 40 hours per week.
• Availability: Shifts may include evenings, weekends, and holidays. The call center operates 24/7.
• Work Location: Fully remote.

Qualifications

• Bilingual in English and Spanish.
• Sales ability and people skills.