Transportation Representative, Transportation Representative

About the Role

The L2 associate acts as the primary interface between Amazon and its delivery partners. L2 Associates are expected to identify delivery partner concerns, work on troubleshooting delivery partner issues, and provide process improvement suggestions.

Key Responsibilities

• Effectively communicate in a clear and professional manner at all times.
• Provide and expedite prompt and efficient service to Amazon customers and delivery partners.
• Effectively manage sensitive cases by reporting up the escalation matrix.
• Demonstrate excellent time-management skills.
• Maintain or exceed targeted performance metrics.
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Requirements & Tech Stack

• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Ability to concentrate – follow customers' issues without distraction to resolution.
• Ability to work successfully in a team environment as well as independently.
• Excellent typing skills.

Preferred Qualifications

• Knowledge of and proficiency in Excel and SQL.
• Experience in logistics, or experience in an operational role.