Global Software Support Engineer I
Applied Materials
Austin, TXFresher5h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Help deskTroubleshooting
- Work
- On-site in Austin
- Pay
- $70K–$95.5K a year
- Skill demand
- Troubleshooting25%of 16 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
Applied Materials is the global leader in materials science and engineering solutions. This role involves understanding and resolving equipment software application and systems issues of low complexity with some supervision.
Key Responsibilities
- Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
- Provide customer software support via Software Ticketing system.
- Assist in the analysis of software issues reported on customer tools by field engineers.
- Align and deliver in line with group objectives.
- Demonstrate a beginner-level understanding of BU product, system software, software troubleshooting tools/BKMs, and the infrastructure necessary to meet work delivery requirements.
- Complete all company-level trainings and certifications needed for gaining specific product knowledge.
- Familiarize with equipment software documentation, key customer features, and installation/upgrade instructions for software product releases.
- Participate in after-action reviews to determine root cause.
- Document work activities in line with BKM practices.
Requirements & Tech Stack
- Demonstrates conceptual knowledge of theories, practices, and procedures within a discipline.
- Applies general knowledge of business developed through education or past experience.
- Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
- Be detail-oriented, curious, and seek to understand.
- Able to manage many priorities and focus on what is most important.
- Be a self-starter and demonstrate the ability to self-manage.
- Excellent communication skills, written & verbal.
- Focused on teamwork and quality work.
Qualifications
- Software Ticketing system
- BU product
- System software
- Software troubleshooting tools/BKMs
- BKM practices
- Communication skills, written & verbal
- Teamwork
- Quality work
Additional Information
- Time Type: Full time
- Employee Type: Assignee / Regular
- Travel: Yes, 20% of the Time
- Relocation Eligible: Yes
- Salary: $70,000.00 - $95,500.00
- Location: Austin, TX