Genesys Developer

About the Role

As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages—from problem definition to diagnosis to solution design, development, and deployment.

Key Responsibilities

• Lead engagement efforts to provide consulting solutions.
• Review proposals prepared by consultants, provide guidance, and analyze defined solutions for client business problems to identify risks and issues.
• Identify Change Management requirements and propose a structured approach for managing change.
• Coach and create a vision for the team, provide subject matter training, and motivate team members.
• Contribute to unit-level and organizational initiatives for high-quality, value-adding consulting solutions.

Requirements & Tech Stack

• Good knowledge on software configuration management systems.
• Strong business acumen, strategy and cross-industry thought leadership.
• Awareness of latest technologies and Industry trends.
• Logical thinking and problem-solving skills along with an ability to collaborate.
• Two or three industry domain knowledge.
• Understanding of financial processes for various project types and available pricing models.
• Client Interfacing skills.
• Knowledge of SDLC and agile methodologies.
• Project and Team management.

Primary Skills

• Internet of Things (IOT) -> Contact Center -> CC/ Contact Center Genesys
• Network -> Contact Center

Qualifications

Note: The provided text does not explicitly list formal qualifications or minimum years of experience. Information is extracted from the role description and responsibilities.