Voice & Blended Process
THE Career Artist
Noida, Gurugram, Delhi / NCR0–4 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- Customer serviceOperationsLead generation
- Work
- On-site in Noida
- Pay
- ₹2.5–5 LPA
- Skill demand
- Customer service34%Operations14%Lead generation4%of 99 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
- Hiring for Customer Support Executive roles in BPO operations for a Voice Process.
- Location: Gurgaon / Gurugram.
- Work Mode: Work from Office.
Key Responsibilities
- Handle customer queries and concerns via inbound or outbound calls.
- Provide accurate information and appropriate solutions based on customer needs.
- Resolve customer issues professionally within defined timelines.
- Maintain a positive, customer-focused approach during every interaction.
- Follow standard operating procedures, process guidelines, and quality standards.
- Document customer interactions accurately and update relevant information.
- Escalate complex or unresolved issues to the appropriate team.
- Meet defined productivity, quality, and customer satisfaction targets.
- Maintain professional communication and proper call-handling etiquette.
Requirements & Tech Stack
- Good English communication skills.
- Basic computer knowledge and familiarity with internet applications.
- Comfortable working in rotational shifts, including night shifts.
- Willingness to work from the Gurgaon office.
Qualifications
- Freshers are welcome to apply.
- Graduate candidates can apply.
- Strong listening, problem-solving, and interpersonal skills.
Perks & Benefits
- Salary: Up to 5.5 LPA, depending on the role and candidate profile.
- Lucrative performance-based incentives.
- Working Days: 5 days a week.
- Cab facility / cab allowances, as applicable.