Care Management Associate, Work
CVS Health
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Patient careLead generationMicrosoft Office
- Nice to have
- Customer service
- Work
- On-site in Miami-Fort Lauderdale Area
- Pay
- $18.5–$35.29 an hour
- Skill demand
- Patient care65%Microsoft Office36%Customer service27%Lead generation5%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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About the Role
The Care Management Associate (CMA) supports the Florida Long-Term Services and Supports (LTSS) Care Management team by performing non-clinical care coordination and administrative functions. The CMA assists with member outreach, care management enrollment activities, referral processing, appointment coordination, health risk questionnaires, documentation support, authorization-related activities, and data entry in care management systems. This role works collaboratively with Case Managers, Clinical Case Managers, providers, members, and caregivers to support timely and effective care management services.
How The Role Functions
The CMA serves as an operational and administrative support resource for the care management team, allowing case managers to focus on direct member care, assessments, care planning, and complex care coordination activities.
Key Responsibilities
- Conduct outbound member outreach and engagement activities.
- Support scheduling of assessments and care management appointments.
- Process referrals and assist with care management enrollment activities.
- Administer questionnaires and health risk assessments as directed.
- Provide appointment reminders and post-appointment follow-up.
- Document activities and enter data into care management systems.
- Respond to phone queue inquiries and route issues appropriately.
- Support care managers with administrative and non-clinical coordination activities.
- Assist with authorization-related tasks and other operational workflows.
Requirements & Tech Stack
- Strong communication, customer service, and organizational skills.
- Ability to work effectively in a fast-paced care management environment.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications and data entry systems.
- Ability to manage multiple tasks and work in a fast-paced environment.
Qualifications
- High School Diploma or GED required.
Preferred Qualifications
- Experience in customer service, healthcare, care management, Medicaid, or administrative support preferred.
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: $18.50 - $35.29 per hour