Global Supplier Management (GSM)

About the Role

This role primarily focuses on data validation, contract digitization, supplier onboarding, stakeholder coordination, approval tracking, and operational process management within Global Supplier Management (GSM).

Key Responsibilities

Data Validation and Management

• Validate, review, and maintain supplier and contract-related data across internal systems.
• Identify data discrepancies, inconsistencies, and missing information.
• Coordinate with business users to resolve data-related issues.
• Perform data reconciliation and ensure accuracy across records.

Contract Digitization and Administration

• Extract relevant information and metadata from supplier contracts.
• Digitize, index, and upload contract documents into designated systems.
• Verify contract information against original source documents.
• Maintain accurate documentation and ensure data quality.

Stakeholder Coordination and Approval Management

• Track pending approvals and drive them towards closure.
• Follow up with relevant stakeholders for outstanding actions.
• Maintain aging trackers and provide regular status updates.
• Escalate delayed approvals and unresolved items appropriately.

Supplier Onboarding and Procurement Support

• Coordinate supplier onboarding activities.
• Verify supplier documentation and ensure completeness.
• Support supplier record creation and data updates.
• Work closely with requestors and internal business teams.

Issue Resolution and Process Support

• Handle operational queries and issues raised by business users.
• Analyse issues and resolve or route them to the appropriate teams.
• Maintain proper documentation of issues and resolutions.
• Support continuous improvement of operational processes.

IT Coordination and UAT Support

• Collaborate with IT teams in an Agile working environment.
• Raise and track system defects.
• Participate in User Acceptance Testing (UAT).
• Validate system enhancements and provide feedback.

Documentation and Reporting

• Maintain operational trackers, reports, and process documentation.
• Prepare SOPs and training materials.
• Support data entry and other administrative activities as required.

Requirements & Tech Stack

Mandatory Skills

• Strong proficiency in MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, data reconciliation, and data cleansing.
• Good knowledge of MS PowerPoint.
• Strong data management and analytical skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to coordinate and follow up with senior stakeholders.
• Strong ownership and follow-through to ensure timely closure of tasks.
• Ability to manage multiple activities independently.
• Willingness to learn and adapt to new enterprise applications.

Desired / Good-to-Have Skills

• Exposure to SAP Ariba, CDP, SCW, or similar supplier management platforms.
• Knowledge of procurement operations and supply chain management.
• Experience in contract lifecycle management (CLM) or contract administration.
• Exposure to vendor master data management and supplier onboarding.
• Experience working with Jira or similar Agile project management tools.
• Understanding of UAT and defect management processes.
• Familiarity with high-tech or hardware supply chain operations.
• Basic knowledge of Prompt Engineering and Generative AI tools.

Qualifications

Educational Qualification

Bachelor's degree in any of the following:

• Business Administration
• Commerce
• Supply Chain Management
• Engineering
• Any other relevant discipline

Experience

0–5 years of relevant experience in:

• Procurement Operations
• Supply Chain Operations
• Vendor Management
• Contract Administration
• Data Management / Data Operations
• Supplier Onboarding

Freshers with strong Excel skills, analytical ability, and communication skills may also be considered.

Key Competencies

• Attention to detail
• Stakeholder management
• Analytical thinking
• Problem-solving ability
• Time management
• Ownership and accountability
• Effective communication
• Ability to work independently

Additional Requirement

• Candidates should be comfortable working with global stakeholders and providing time-zone overlap with US/EMEA teams, as required.