Admission Associate

About the Role

21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalized learning, innovative teaching methodologies, and preparing students for a rapidly changing world. Our mission is to make quality education accessible, flexible, and engaging for learners globally. With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can learn, take ownership, and contribute to meaningful outcomes in education.

Key Responsibilities

• Handle inbound and outbound calls with prospective parents and students.
• Understand parent/student requirements and recommend suitable educational programs.
• Clearly explain the school’s curriculum, teaching methodology, programs, fee structure, and admissions process.
• Conduct counselling sessions and address parent queries and concerns effectively.
• Follow up with prospective parents through calls, emails, and other communication channels.
• Maintain regular follow-ups to move leads through the admissions funnel.
• Schedule counselling sessions, demos, webinars, and other admission-related interactions.
• Maintain accurate lead details, follow-up status, interactions, and conversions in the CRM.
• Handle objections professionally and work towards lead conversion and enrolment.
• Meet daily, monthly, and quarterly counselling, conversion, and revenue targets.
• Coordinate with internal teams to ensure a smooth admission experience.
• Share relevant feedback on lead quality, parent concerns, and market trends with the team.

Qualifications

• Educational Qualification: Any Graduate / Bachelor’s Degree.
• Experience: 1–2 years of experience in sales, tele calling, customer support, admissions, counselling, or EdTech is preferred. Fresh graduates are welcome.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, persuasion, and relationship-building skills.
• Active listening and consultative counselling approach.
• Basic knowledge of CRM systems, Google Workspace, and MS Office.
• Comfortable using video conferencing tools such as Zoom or Google Meet.
• Candidates with a confident, positive, and target-oriented approach are preferred.
• Experience in the education or EdTech sector will be an added advantage.

Location

• Onsite-Bangalore

Employment Type

• Full-Time