Advanced Services Engineer

About Oracle

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About the Role

Advanced Services Engineer - Must Have Oracle Health Patient Accounting - Local to Cleveland, OH.

Key Responsibilities

• Support Oracle Health Patient Accounting: Provide proactive and reactive application support, helping hospital users resolve issues and maintain effective patient accounting operations.
• Troubleshoot and resolve incidents: Investigate application and workflow issues, document solutions, and coordinate with Oracle Support, Product Development, and senior technical staff as needed.
• Assist with configuration and updates: Perform routine application configuration, software updates, upgrades, and validation activities, seeking guidance when needed.
• Improve workflows and documentation: Identify opportunities to streamline processes, reduce repetitive work, and maintain clear technical documentation and customer deliverables.
• Partner with and educate hospital users: Participate in customer meetings, communicate technical recommendations, and guide users on application features, changes, and best practices.

Requirements & Tech Stack

• Oracle Health Patient Accounting experience: Hands-on experience supporting or working with Oracle Health Patient Accounting, including familiarity with application functionality, configuration, and patient accounting workflows.
• Healthcare operations knowledge: Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
• Technical troubleshooting skills: Ability to gather information, investigate application issues, document findings, and escalate complex problems appropriately.
• Communication and collaboration: Ability to work effectively with hospital users, technical teams, and stakeholders to understand needs and explain solutions clearly.

Qualifications

The following is not a disclaimer and is provided for informational purposes based on the role's requirements.

• Oracle Health Patient Accounting experience is required.
• Understanding of healthcare operations, including hospital patient accounting and revenue cycle processes.
• Strong technical troubleshooting skills.
• Excellent communication and collaboration abilities.