Inventory Specialist

About the Role

CVS Health is transforming healthcare by making it more connected, convenient, and compassionate. As an Inventory Specialist, you will play a critical role in supporting pharmacy teams to deliver operational and service excellence, ensuring smooth pharmacy operations, prompt, safe, and accurate prescription fulfillment, and caring service that exceeds patient expectations. You will act as a contributor and participant-leader, coordinating and monitoring inventory management activities while coaching the team on best practices.

Key Responsibilities

• Live our purpose by following all company SOPs to help Pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Establish ownership of inventory management activities and ensure the pharmacy team maintains the highest level of inventory standards, enabling a consistent approach to inventory management and critical functions to maintain target inventory levels and mitigate inventory loss.
• Monitor outcomes of inventory reporting and provide clear communication around the completion of inventory activities, as permitted by law and directed by pharmacy leadership.
• Oversee pharmacy ordering and coach the pharmacy team on day-to-day inventory management practices, including accurately putting away medication deliveries, preparing for and participating in annual physical inventories, and completing cycle counts, returns-to-stocks, fridge organization, waiting bin inventories, etc.
• Contribute to positive patient experiences by showing empathy and genuine care.
• Create heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone.
• Keep patients healthy by offering immunizations and other services at the register and over the phone.
• Demonstrate compassionate care by solving or escalating patient problems.
• Contribute to a high-performing team by embracing a growth mindset and being receptive to feedback.
• Maintain workflow and inventory management goals.
• Seek opportunities to expand clinical and technical knowledge to better assist patients.
• Remain flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic.
• Voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.

If permissible, the Inventory Specialist may also support immunizations, including:

• Completing additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educating patients about the importance of vaccines and refers patients to the Pharmacist-on-duty for vaccination questions.
• Monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements.
• Reviewing and collecting patient information; tracking and documenting for each applicable patient.

Requirements & Tech Stack

• Pharmacy Technician experience: 6+ months
• Compliance with state board of pharmacy requirements or laws governing the practice of pharmacy (age, education, licensure/certification).
• Minimum age: 16 years (if not otherwise mandated by state board of pharmacy).
• Educational requirement: High school diploma or equivalent, or actively enrolled in high school or high school equivalency program (if not otherwise mandated by state board of pharmacy).
• State-level licensure and national certification requirements vary by state.
• Regular and predictable attendance, including weekends.
• Ability to complete required training within designated timeframe.

Essential Functions & Skills

• Attention and Focus: Ability to concentrate on a task over a period of time; Ability to pivot quickly from one task to another to meet patient and business needs; Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner; Notice and understand patients’ reactions, and respond appropriately.
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; Utilize active listening.
• Mathematical Reasoning: Ability to use math to solve problems, such as determining total tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
• Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options.
• Physical Demands: Be mobile and remain upright for extended periods; Lift, scan, and bag items; Reach overhead, stretch or reach out to grasp items; Move fingers repetitively; Extend hand(s) and arm(s) in multiple directions; Control precision; Stoop to a considerable degree; Close visual acuity; Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force; Express or exchange ideas by means of spoken word; Ability to receive detailed information through oral communication.

Qualifications

• Preferred Qualifications:
• National Certification
• 1-3 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market in other locations to meet business needs.
• Ability to work 30 hours or greater per week.