Customer Returns and Shipping Associate

About the Role

The Customer Returns and Shipping Associate provides exceptional customer service, focusing on customers' needs while assisting with shipping and unpackaged returns in a retail store environment. The role involves collaboration and inclusivity within a team-oriented retail culture.

Key Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for services like Amazon returns and UPS shipping.
• Engage with customers to identify shipping needs and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure required supplies for Shipping and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage customers and present solutions.
• Be flexible on responsibilities, such as online pick-ups, cleaning, and other assigned duties.

Requirements & Tech Stack

• Flexible schedule based on the store’s needs.
• Ability to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail, organization, ability to multi-task, and manage priorities.
• Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.