Client Services

About the Role

We are searching for a candidate to serve as the bridge between our clients and internal teams, resolving any issues they might face. The priority is the client's growth, promoting customer satisfaction, enhancing their onboarding experience, and maximizing product adoption.

Key Responsibilities

• Identify customer needs and problems, and take proactive steps to maintain a positive experience.
• Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
• Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to client problems.
• Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption.
• Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software.
• Track customer usage and provide proactive support, guiding them to optimize their experience and achieve the right balance in using our software.
• Have thorough knowledge of the product while continuously working towards product improvement.
• Comprehend creative solutions to handle queries from customers and provide an excellent level of service.
• Be flexible and receptive to change for continuous product transformation.

Requirements & Tech Stack

• Any graduate with 0-4 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
• Willingness to work on the night shift.
• Passion towards an amazing customer experience.
• Good documentation skills to keep track of issues and tickets.
• Good knowledge of common apps and technologies in a professional environment.
• Ability to simplify complex technical concepts for easy understanding.
• Strong organizational skills and attention to detail.
• Proactive problem-solving mindset to effectively address customer needs.
• Growth mindset and excitement to learn new things.
• Creative, enthusiastic, and energetic with great interpersonal skills.
• Ability to present ideas with clear logic and conviction.
• Candidates must be willing to work from the office once a week and based on team requirements.

Workspace Requirements

• Private workroom with the ambience to handle calls.
• Ready for video calls at all times.
• Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
• Power backup (if you have frequent power cut issues).

Note

Shortlisted candidates for this role will be considered for one of the following positions:

• Client Account Manager
• Product Expert
• Chat Support

Walk-in Details

Date: 5th December 2026

Time: 10:00 AM – 1:00 PM

Venue: International Tech Park, Ascendas, Phase 1, 1st Floor, Pinnacle Building, CSIR Rd, Tharamani, Chennai, Tamil Nadu 600113