Software Support Engineer
Lorven Technologies Inc.
This job at a glance
- Who can apply
- New grads and up to 2 years · B.Tech / B.E.
- Must know
- Help deskCustomer serviceLinuxSQLPython
- Work
- On-site in Atlanta
- Pay
- Not stated by the employer.
- Skill demand
- Linux24%Customer service12%SQL12%of 17 similar entry-level jobs posted in the US this week
- Listed
- Oct 28, 2026 · still open
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Location: Atlanta, GA / Los Angeles, CA
Key Responsibilities
- Handle and resolve technical issues escalated from L2.
- Take timely and effective action on tickets based on priority and severity.
- Resolve maximum issues without L4/R&D involvement.
- Adhere to committed SLAs for reported issues.
- Follow ticketing SOPs and generate tickets for R&D with all relevant technical details.
- Follow internal escalation matrix based on severity and resolution time.
- Accurately capture and share site-specific technical documentation and new product line/feature documentation from R&D with the Client Service team.
- Support CSMs in developing capable and technically competent assistant client service managers and service engineers.
- Create and monitor software and hardware component wise reliability metrics for each installation.
- Develop frameworks to predict potential/future failures and ensure preventive measures are taken.
Requirements & Tech Stack
- Linux/Unix
- SQL
- Python or Shell scripting
Qualifications
- B.Tech graduate.
- 0.5 - 2 Years of experience in a 24x7 Software Support role.
- Willing to work in rotational shifts.
- Potential for overtime work due to site deployment.